Michaela Carnes
San Marcos,California
Summary
Dynamic and experienced server with 8 years in the industry, eager to embrace new opportunities that align with my lifestyle. Committed to providing exceptional customer service, I prioritize the needs of guests to ensure a memorable dining experience. Additionally, I am always ready to support colleagues, fostering teamwork and helping to create a seamless shift for everyone.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
Krave Asian Fusion Restaurant
03.2023 - 09.2024
- Independently managed all aspects of restaurant operations, including taking orders, serving food and beverages, and processing payments with precision and efficiency.
- Ensured a clean and organized dining environment, sticking to health and safety standards while fostering a welcoming atmosphere for guests.
- Addressed and resolved customer complaints in-person and online, utilizing strong communication skills to ensure customer satisfaction.
- Worked closely with kitchen staff to guarantee timely food preparation and service, contributing to smooth operations and an enjoyable dining experience for patrons.
- Proactively addressed and resolved customer complaints both in-person and online, employing strong communication skills to enhance customer satisfaction.
- Monitored inventory levels and promptly notified the owner of shortages, facilitating timely restocking and seamless service continuity.
- Used slow periods to restock supplies, ice, trays, and delivery bags, ect.
Lead Server
Harumama Noodles Buns + Beer
01.2022 - 12.2022
- Conducted nightly inventory assessments and prepared detailed reports for the General Manager and CEO, ensuring accurate stock levels and informed decision-making.
- Memorized all menu items, including beers on tap, wine selections, and sake available, demonstrating knowledge through testing to ensure exceptional customer service.
- Effectively multitasked during busy shifts, maintaining a smooth workflow and delivering timely service to enhance the dining experience.
- Learned to navigate the POS system proficiently, accurately entering orders with the appropriate modifiers for seamless transactions.
- Skilled in crafting mixed drinks, pouring beer from the tap, and serving wine, contributing to a high-quality beverage experience for guests.
- Maintained a clean and organized work environment to consistently pass monthly health inspections and uphold safety standards.
Delivery Driver
Uber Eats
02.2019 - 07.2022
- Navigated efficiently using GPS and local knowledge to optimize delivery routes and minimize wait times.
- Delivered food orders promptly and accurately to customers, ensuring high levels of satisfaction and repeat business.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Collaborated closely with restaurant staff and customers to ensure seamless operations and a positive experience, guaranteeing satisfaction.
Server
Chili's Restaurant
09.2016 - 03.2020
- Trained new front-of-house staff in all positions, fostering a cohesive team environment and ensuring consistent service standards.
- Handled incoming phone calls, accurately processing orders while providing assistance to customers with questions or concerns.
- Managed and maintained a waitlist effectively, simultaneously assisting with table cleaning to ensure a smooth flow of operations.
- Cultivated warm relationships with regular customers.
Skills
Point of Sale (POS) Proficiency: Experienced in using POS systems for order entry, payment processing, and reporting
Financial Literacy: Familiarity with cash handling, end-of-shift reconciliation, and financial reporting
Adaptability: Flexible and quick to adjust to changing situations, including menu changes, staffing needs, and customer preferences
Customer Service Excellence: Proven ability to deliver outstanding service, enhancing customer satisfaction and fostering repeat business
Multitasking: Capable of balancing multiple responsibilities, such as taking orders, serving guests, and managing dining room flow simultaneously
Certification
Food Handlers Card
Timeline
Lead Server
Krave Asian Fusion Restaurant
03.2023 - 09.2024
Lead Server
Harumama Noodles Buns + Beer
01.2022 - 12.2022
Delivery Driver
Uber Eats
02.2019 - 07.2022
Server
Chili's Restaurant
09.2016 - 03.2020
Similar Profiles
Jong Beom ParkJong Beom Park
Server at ORIENS ASIAN FUSION RESTAURANTServer at ORIENS ASIAN FUSION RESTAURANT
Prasit O JanPrasit O Jan
Head Chef - Asian Fusion at OKO- Asian fusion restaurantHead Chef - Asian Fusion at OKO- Asian fusion restaurant
Courtney VenneCourtney Venne
Waitress at Basil Asian Fusion RestaurantWaitress at Basil Asian Fusion Restaurant
Garrett SimpsonGarrett Simpson
Respiratory Therapy Technician at Palomar HealthRespiratory Therapy Technician at Palomar Health
Zeus ZamoraZeus Zamora
Military at Marine CorpsMilitary at Marine Corps