Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Michaela Carroll

DENVER

Summary

Dynamic and reliable professional with extensive experience as both a Medical Assistant and Nanny, enhancing professional satisfaction through effective communication and streamlined scheduling of day to day tasks. Proven expertise in clinical documentation and staff training, fostering a collaborative environment that promotes exceptional care and operational efficiency. With solid background in providing attentive and nurturing care to patients in office settings and children in home settings. Successfully created safe and stimulating environment, fostering emotional and intellectual development. Demonstrated strong communication and problem-solving skills, ensuring seamless coordination with parents and patients alike.

Overview

7
7
years of professional experience
1
1
Certification

Work History

In-Home Nanny

Natalie Honeycutt, PAC
04.2023 - Current
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children's emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, cleaning the home, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.

Medical Assistant

Carolinas Pain Center
11.2020 - 04.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Medical Assistant Manager

Dr. Alton Ilkay
02.2018 - 10.2020
  • Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
  • Ensured accurate billing practices while overseeing medical assistants documentation of services rendered during appointments.
  • Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
  • Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
  • Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
  • Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
  • Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
  • Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
  • Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.

Education

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
04-2025

Skills

  • Reliability and punctuality
  • Professionalism and discretion
  • Effective communication techniques both written and verbal
  • Early childhood education and Infant care expertise
  • Behavior management strategies
  • Patience and tact
  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Clinical documentation
  • Reliable team player
  • Professionalism and ethics
  • Staff supervision and training
  • Team leadership and motivation
  • Stress management and resilience
  • Goal setting and achievement

Certification

  • CMA - Certified Medical Assistant

Interests

  • Volunteering with youth sports programs
  • Supporting STEM education initiatives and mentorship programs
  • Volunteering at local animal shelters and rescue organizations
  • Regularly practice mindfulness and meditation for overall wellness
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Reading
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

In-Home Nanny

Natalie Honeycutt, PAC
04.2023 - Current

Medical Assistant

Carolinas Pain Center
11.2020 - 04.2023

Medical Assistant Manager

Dr. Alton Ilkay
02.2018 - 10.2020

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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Michaela Carroll