Michaela Carter
Columbia,TN
Summary
Hardworking and a team player throughout various administrative positions within an office. Efficient in time management and organization. Proficient in Microsoft Office and adaptable to change and different software programs.
Overview
8
8
years of professional experience
Work History
Payroll Coordinator
Roto-Rooter
01.2023 - Current
- Generated payroll reports for management review
- Resolved employee concerns regarding pay discrepancies
- Updated employee information in payroll system as needed
- Reviewed and corrected errors in timekeeping systems before processing weekly payroll
Accounts Receivable Administrator
Roto-Rooter
01.2021 - 01.2023
- Generated receivables reports for review and investigated discrepancies
- Monitored aging reports and implemented collection strategies
- Completed daily transactions with full verifications, accurate calculations and timely postings
Service Dispatcher
Roto-Rooter
01.2019 - 01.2021
- Implemented improvements in dispatching processes to increase efficiency and reduce errors
- Organized all necessary paperwork required for each job, including permits and inspection reports
- Fostered positive working relationship between office staff, field technicians, and customers
Customer Service Representative
Roto-Rooter
01.2017 - 01.2019
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
- Trained new Customer Service Representatives on company policies, procedures, and best practices
Education
Bachelor of Science (B.S.) - Business Administration
Liberty University
Lynchburg, VA12.2023
Associate in Science (A.S.) - Accounting
Columbia State Community College
Columbia, TN12.2019
Skills
- Customer Engagement
- Appointment Scheduling
- Record-keeping
- Process Improvements
- Proficient in ServiceTitan
- Time Management
- Proficient in GUSTO
- New hire processing
- Timesheet review
- Payroll administration experience
- Microsoft applications
- Multitasking and Organization
Timeline
Payroll Coordinator
Roto-Rooter
01.2023 - Current
Accounts Receivable Administrator
Roto-Rooter
01.2021 - 01.2023
Service Dispatcher
Roto-Rooter
01.2019 - 01.2021
Customer Service Representative
Roto-Rooter
01.2017 - 01.2019
Associate in Science (A.S.) - Accounting
Columbia State Community College
Bachelor of Science (B.S.) - Business Administration
Liberty University