Michaela CavierLoza
Willows,CA
Summary
Dynamic leader with proven expertise in retail operations and team management, notably at Dollar General Store. Excelled in enhancing store performance through strategic planning and staff development, leveraging skills in Microsoft Excel and team building. Achieved significant improvements in customer experience and operational efficiency, demonstrating a keen ability to adapt and solve problems effectively.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
11.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Caregiver
The Turleys
03.2022 - 03.2023
- Assisted Grandparents with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Team Leader
Wal-Mart Supercenter
09.2008 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Willow’s High School
Willows, CA06-2008
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Staff supervision
- Stock management
- filing documents
- microsoft word
- microsoft excel
- power point
- answering calls
- quick learner
- very adapadaptable
- POS systems
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Mentoring and coaching
- Display setup
- Sales expertise
- Strategic planning
- Issue resolution
- Detail Oriented
Timeline
Assistant Store Manager
Dollar General Store
11.2022 - Current
Caregiver
The Turleys
03.2022 - 03.2023
Team Leader
Wal-Mart Supercenter
09.2008 - 03.2022
High School Diploma -
Willow’s High School
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