Michaela Chadwick
Woodbridge,VA
Summary
Dynamic leader with extensive experience at Wegmans, adept in inventory management and fostering customer loyalty. Excelled in sanitation standards and employee supervision, achieving significant improvements in customer satisfaction and operational efficiency. Proven track record in mentoring staff and implementing merchandising strategies to drive growth.
Overview
12
12
years of professional experience
Work History
Deli Department Manager
Wegmans
08.2017 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Deli Team Leader
Wegmans
05.2015 - 08.2017
- Provided outstanding customer support by addressing inquiries, offering recommendations, and resolving any issues in a timely manner.
- Achieved high levels of customer loyalty through personalized service offerings tailored to individual needspreferences.
- Ensured a clean, safe environment through consistent adherence to sanitation guidelines and health department regulations.
- Enhanced deli team efficiency by implementing streamlined processes for food preparation and inventory management.
- Boosted sales by creating visually appealing displays that showcased the quality and variety of deli products available.
- Coordinated special events and catering orders while adhering to strict timelines for setup/cleanup requirements without compromising quality standards or safety protocols.
- Managed daily operations of the deli department, including staff scheduling, ordering supplies, maintaining equipment, and ensuring quality control measures were met.
- Demonstrated exceptional leadership skills by coaching/mentoring junior team members on various aspects of the deli business — from product knowledge/customer service techniques to operational best practices/regulatory compliance measures.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Service Team Leader
Wegmans
06.2013 - 05.2015
- Trained and assisted up to 20 service members regularly.
- Promoted outstanding customer service practices among staff.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Executed action plan to monitor development and progress of participants.
Education
Retail Sales - Retail Sales
German Trade School
Augsburg, Germany06.1986
High School Diploma - General Studies
German Schools
Diedorf, Gemany06.1984
Skills
- Sanitation standards
- Food safety compliance
- Task delegation
- Merchandising strategies
- Scheduling and rostering
- Ordering and receiving
- Customer service
- Employee supervision
- Staff training
- Inventory management
- Product rotation
- Promotional planning
- Catering support
- Worker scheduling
Languages
German
Native or Bilingual
Timeline
Deli Department Manager
Wegmans
08.2017 - Current
Deli Team Leader
Wegmans
05.2015 - 08.2017
Service Team Leader
Wegmans
06.2013 - 05.2015
Retail Sales - Retail Sales
German Trade School
High School Diploma - General Studies
German Schools
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