Michaela Champion
Spring Valley,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Epic Wings N Things
San Diego, CA
09.2023 - 12.2024
- Demonstrated excellent communication skills while interacting with customers.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Replenished condiments and other dining supplies as needed throughout shift.
- Performed opening and closing duties as assigned by management staff.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Checked order accuracy before delivering to tables.
- Greeted customers and answered questions about menu items.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Explained menu items, took orders and delivered food courses according to instruction.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Took to-go phone orders from guests following outlined procedures.
- Upheld company standards and values, representing the brand positively.
- Delivered guest orders to correct tables or take-out counter.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained safe food handling practices to prevent germ spread.
Deli Customer Service Clerk
Sprouts Farmers Market Inc, Grocery
Claremont, CA
12.2021 - 02.2023
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Informed customers of deli specials to increase profits.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Followed recipes and customer requests to prepare meals.
- Documented and entered special orders for event catering and party trays.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Offered samples to promote and upsell specials.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Table Busser
Olive Garden - Darden Restaurants
La Mesa, CA
08.2021 - 12.2021
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Answered questions from guests and retrieved desired items to maximize satisfaction.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Wiped down and cleaned chairs, booths and highchairs.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Notified manager of issues with equipment or breakage.
- Followed safety and sanitation guidelines in accordance with local health regulations.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.2020
Skills
- Time management
- Reliable and trustworthy
- Positive demeanor
- Cleanliness and Organization
- Customer Service
- Wait Staff Support
- Safe Food Handling
- Clear communication
- Phone etiquette
- Strong work ethic
- Team player attitude
Timeline
Front of House Staff Member
Epic Wings N Things
09.2023 - 12.2024
Deli Customer Service Clerk
Sprouts Farmers Market Inc, Grocery
12.2021 - 02.2023
Table Busser
Olive Garden - Darden Restaurants
08.2021 - 12.2021
High School Diploma -
Bonita Vista Senior High School
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