Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Chelberg

Maple Grove,MN

Summary

Quiet but outgoing person with common knowledge of social interactions. Hardworking and trainable in any work place. Focused on making work that I do the best that it can be. Excellent memory of people and their lifestyle. Positive attitude towards details and interactions. Flexible and eager to work in different areas.

Overview

9
9
years of professional experience

Work History

Scheduler

MNGI
06.2024 - Current
  • Utilized scheduling software including EHR and NextGen.
  • Taking 30-50 calls per day and effectively scheduling on average 30 patients per day.
  • Scheduling patients for gastrointestinal procedures, labs and consultations
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

PATIENT CARE COORDINATOR

Corcoran Pet Care
03.2020 - 06.2024
  • The responsibilities I have at Corcoran Pet Care Center are answering 40+ inquiries via email and/or phone.
  • Multitasking different objectives while also keeping a positive attitude, while resolving conflicts.
  • Drawing up and administering vaccines to dogs and cats.
  • Trained new employees on proper protocols related to patient care services, using instructional techniques effectively
  • Coordinated between doctors, nurses, and other staff members to ensure quality patient care, exhibiting strong communication skills.

Kennel Attendant

All Seasons Canine Country Club
04.2021 - 05.2024
  • Performed regular cleaning duties such as changing bedding, mopping floors, sanitizing cages and kennels and replenishing supplies
  • Assisted in training new staff members on proper handling techniques of animals in a kennel environment.
  • Provided excellent customer service and care for pet owners, ensuring their needs were met in a timely manner.
  • Developed positive relationships with clients through effective communication techniques.
  • Carefully monitored food portions served to each animal based on their age, size, breed.

CUSTOMER SERVICE MANAGER

Supervalu
03.2017 - 08.2020
  • Working at Cub Foods has taught me interpersonal skills.
  • Cross trained in multiple departments.
  • I'm very useful and trainable in new surroundings.
  • Being able to learn at a quick pace has made it exceptional for the tasks I do on a daily basis.
  • My main task as a customer service manager is to train individuals to do common every day tasks while interacting with people in both positive and negative environments
  • Engaging and connecting with customers on a personal level to make them comfortable while visiting our store.
  • Helping management and fellow employees to keep and maintain a neat and tidy workplace.
  • Maintained a high level of professionalism when dealing with difficult customers.

Teaching Assistant

Head Start
03.2016 - 07.2017
  • My job as a teaching assistant was to teach the children how to effectively use common everyday objects.
  • I read books to engage with the children according to personal interests and seasonal activities.
  • I helped the children get on the bus and buckle up, to teach proper safety measures in vehicles.
  • Another important role of my job was cleaning and organizing the classroom after each day and to prep the next days lessons
  • Developed positive and trusting relationships with students, and their families through individual interactions and recognition of accomplishments.

Education

HIGH SCHOOL DIPLOMA - undefined

Coon Rapids Senior High School
Coon Rapids, MN

Skills

  • Vaccine Administration Brushing and Grooming
  • Critical Thinking
  • Dietary Needs
  • Medication Regimens
  • Data entry
  • Effective multitasking
  • Telephone etiquette
  • Medical terminology
  • Patient scheduling
  • Insurance verification
  • Excellent communication

Timeline

Scheduler

MNGI
06.2024 - Current

Kennel Attendant

All Seasons Canine Country Club
04.2021 - 05.2024

PATIENT CARE COORDINATOR

Corcoran Pet Care
03.2020 - 06.2024

CUSTOMER SERVICE MANAGER

Supervalu
03.2017 - 08.2020

Teaching Assistant

Head Start
03.2016 - 07.2017

HIGH SCHOOL DIPLOMA - undefined

Coon Rapids Senior High School

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Michaela Chelberg