Michaela Castellano
Papillion,NE
Summary
Compassionate RN with a strong background in patient education, care navigation, and interdisciplinary coordination. Supports families with appointments, referrals, follow-up care, and clear next-step instructions while building trust with caregivers, physicians, nurses, and social workers to keep complex treatment plans moving.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Nurse Navigator
Children's Nebraska
Omaha, NE
03.2026 - Current
- Facilitated families' access to appointments, referrals, and follow-up visits to ensure continuity of care.
- Explained treatment steps, medications, and next-care instructions to caregivers.
- Helped coordinate care plans for children and families across Nebraska pediatric services.
- Worked with physicians, nurses, and social workers to address patient needs.
- Orchestrated communication between specialty clinics and community providers to streamline patient care.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans for complex cases.
- Submitted authorization requests to health plans and managed follow-up calls.
- Updated patient charts and authorization notes in electronic medical records.
- Coordinated appeals and resubmissions for denied prior authorization requests to secure necessary treatments.
Clinic RN for Metabolic Disorders & Genetics
Children's Nebraska
Omaha, NE
06.2017 - 03.2026
- Assisted in patient assessments and vital sign monitoring, contributing to delivery of high-quality care.
- Coordinated care between specialties, facilitating improved patient outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting.
- Educated patients on health management and testing instructions, empowering them to better manage their conditions.
- Increased patient satisfaction with care received by actively listening to concerns, providing clear explanations, and addressing questions promptly.
- Documented patient information accurately in electronic health records for seamless communication.
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Implemented effective time management strategies resulting in improved productivity levels without compromising quality or safety measures during daily operations.
Charge Nurse
Creighton University Medical Center
07.2006 - 06.2017
- Implemented evidence-based practices to improve patient outcomes and safety measures.
- Supervised nursing staff to ensure adherence to clinical protocols and quality standards.
- Coordinated patient care activities to enhance workflow and support departmental efficiency.
- Mentored junior nurses to promote professional development and strengthen team dynamics.
- Trained new nurses on techniques, care standards, and safety protocols to ensure high-quality patient care.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Managed staffing schedules, ensuring adequate coverage while maintaining budgetary constraints.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Conducted thorough assessments of patients' conditions and needs.
Education
Bachelor of Science - Nursing
Methodist College of Nursing
Omaha05-2019
Associate of Science - Nursing
Metropolitan Community College
Omaha, NE05-2005
Skills
- Clinical judgment
- Patient education
- Empathetic communication
- Prior authorization management
- Care navigation
- Clinical documentation
- Care planning
- Telephone triage
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Caring approach
Certification
Certified Pediatric Nurse
Basic Life Support
Timeline
Nurse Navigator
Children's Nebraska
03.2026 - Current
Clinic RN for Metabolic Disorders & Genetics
Children's Nebraska
06.2017 - 03.2026
Charge Nurse
Creighton University Medical Center
07.2006 - 06.2017
Bachelor of Science - Nursing
Methodist College of Nursing
Associate of Science - Nursing
Metropolitan Community College