Maikaya Colendres
Orlando,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess/Assistant Food Runner
The Porch
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Associate
South Beach Tanning
03.2021 - 08.2023
- Generated sales reports and presentations for management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed goals for specific product promotions and new membership sign ups.
- Answered customer questions about products and services, helped suggest new products and promoted store specials.
- Worked varied hours to meet seasonal and business needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
Sales Associate Team Leader
Williams Sonoma Inc
09.2021 - 01.2023
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Set and achieved company defined sales goals.
- Solved customer challenges by offering relevant products and services.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Bachelor of Science - Nursing
Santa Fe College
Gainesville, FL05.2027
Skills
- Maintaining Clean Work Areas
- Product and Service Sales
- Stockroom Rotation
- Promotional Effectiveness Review
- New Hire Training
- Credit Card Transaction Processing
- Attention to Detail
- Loyalty Program Promotion
- Sales Expertise
- Time Management
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Detail Oriented
- Interactive communication skills
- Guest Engagement
Timeline
Hostess/Assistant Food Runner
The Porch
05.2023 - Current
Sales Associate Team Leader
Williams Sonoma Inc
09.2021 - 01.2023
Associate
South Beach Tanning
03.2021 - 08.2023
Bachelor of Science - Nursing
Santa Fe College
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