Michael A. Conner
Orlando,Fl
Summary
Professional Senior Claims Adjuster and Client Services Professional who is able to maintain customer satisfaction while working within company policies. Adept at utilizing a computer database, handling several ongoing cases simultaneously and seeing a claim file through to its completion. I specialize in offering quick and efficient solutions to the variety of cases that are presented to a claims adjuster every day. Core Qualifications Internet and database savvy Excellent customer service skills Extremely organized Strong multi-tasking skills Licensed in several states Very knowledgeable with insurance regulations throughout the country
Overview
15
15
years of professional experience
Work History
Associate Support Consultant
Adp- Automated Data Processing
Maitland, FL
01.2023 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Monitored systems in operation and quickly troubleshot errors.
- Used Software to create and updated tracking documents.
- Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
- Connected to computer of client using remote link to install new programs and applications.
- Researched and identified solutions to technical problems.
Temporary Staffing
Pacesetters Personnel Services
Orlando, FL
09.2022 - 12.2022
- Maintained clean and neat areas for customers and employees.
- Worked on construction sites completing labor relating to hard labor and construction related activities. Physical requirements included heavy lighting, stocking and restocking products.
Kemper Insurance Company
07.2021 - 08.2022
- Responsible for reviewing verifying and applying the appropriate coverage to assist customers and addressing their injuries as well as medical bills and attorney fees
- I was also responsible for issuing payments and managing bills as well in appropriate manner
- I was also responsible for managing an account as well as an inventory on a daily basis working from my cues as well as e-mail voicemail send text messaging.
Senior Auto Insurance Claims Adjuster
Liberty Mutual Insurance
08.2011 - 08.2020
- Worked with customers to arrange vehicle inspections and issue payments up to 15K to resolve automobile claims
- Analyzed case files for clients and determined level of loss and compensation
- Responsible for determining level of loss for each case and deciding on compensation for client
- Assisted in gathering data and information for cases that wound up being taken to court for various reasons.
Account Manager /Escalation Support
Chase Bank
Lake Mary, FL
04.2007 - 07.2011
- Identifying the needs of customers and then working hard to meet or even exceed them
- De-escalating calls and calming down customers and bring resolution to the customer’s issues or look for alterative options to reach an amicable decision when possible
- Doing collections for past due credit card accounts.,
- Working hard to maintain retention of customers and assisting in enrolling customers in programs to assist with managing debt
- Monitoring customer accounts
- Maintaining all quality and procedural standards within the branch
Education
Adjuster Continuing Education - Insurance And Risk Management
620 All Adjusters Line
Lake Mary, FL2012
Diploma - General Studies
Maynard Evans High School
Orlando, FL05.1996
Skills
- Compiling Data
- Activity Planning
- Recordkeeping Skills
- Reading Comprehension
- Management Support
- Production Support
- Technical Management
- Service Delivery
- Team Goals
- Technical Background
- Customer Interaction
- Customer Relationships
- Customer Satisfaction
- Technical Operations Optimization
- Performance Goals
- Maintaining Clean Work Areas
- IT Ticket Documentation
- Issue Escalation
- Troubleshooting and Diagnostics
- Customer Engagement
Timeline
Associate Support Consultant
Adp- Automated Data Processing
01.2023 - Current
Temporary Staffing
Pacesetters Personnel Services
09.2022 - 12.2022
Kemper Insurance Company
07.2021 - 08.2022
Senior Auto Insurance Claims Adjuster
Liberty Mutual Insurance
08.2011 - 08.2020
Account Manager /Escalation Support
Chase Bank
04.2007 - 07.2011
Adjuster Continuing Education - Insurance And Risk Management
620 All Adjusters Line
Diploma - General Studies
Maynard Evans High School
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