Michaela Constantino
Orefield,PA
Summary
Dynamic professional leader with a proven track record at prior employers, excelling in customer engagement and relationship building. Demonstrated expertise in client relations, multi-tasking, and problem-solving, leading to great success in the work place and favor from prior employers. Committed to enhancing customer satisfaction whether independently or while fostering teamwork in fast-paced environments. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for professionalism, effectiveness, and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Regional Vendor
Southern Glazers
10.2024 - Current
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
- Set up displays and signage to attract customers and boost sales.
- Collaborated with marketing and sales teams to create promotional strategies for new products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Demonstrated exceptional customer service skills with both customers and store employees in order to gain favor and trust.
Medical Screener
Air Products & Chemicals
03.2020 - 01.2024
- Conducted health and safety screenings for personnel and visitors that followed guidelines.
- Maintained accurate records of screening results and compliance documentation.
- Trained new team members on screening protocols and safety procedures.
- Streamlined data entry processes to enhance efficiency in record-keeping systems.
- Maintained clean, neat and properly sterilized work area.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Trained new staff on screening procedures and best practices in patient interaction.
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
- Answered questions and provided appropriate assistance and communication to callers.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
Assistant Store Manager
Harry & David
03.2015 - 03.2020
- Monitored financial reports to identify opportunities for cost reduction and revenue growth.
- Streamlined processes for order fulfillment, enhancing efficiency and customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester New Hampshire05-2024
Skills
- Customer needs assessment
- Product merchandising
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Customer satisfaction
- Customer engagement
- Adaptability and flexibility
- Self motivation
- Professionalism
- Conflict resolution
- Teamwork and collaboration
- Analytical thinking
- Multitasking
- Point of sale operation
- Decision-making
- Active listening
- Relationship building
- Interpersonal communication
- Account servicing
- Time management
- Account management
- Territory management
- Networking skills
- Strong team leadership
- Excellent customer service skills
- Quality of service configuration
Languages
English
Native or Bilingual
Timeline
Regional Vendor
Southern Glazers
10.2024 - Current
Medical Screener
Air Products & Chemicals
03.2020 - 01.2024
Assistant Store Manager
Harry & David
03.2015 - 03.2020
Associate of Science - Criminal Justice
Southern New Hampshire University