NetSuite
Michaela Countryman
Account & Project Implementation Manager
North Richland Hills,TX
Life isn’t about getting and having, it’s about giving and being.
Kevin Kruse
Summary
Experienced Client Implementation Manager with almost 5 years leading crucial project implementation team processes. Tech-savvy leader over deployment planning, customization and rollout. Critical oversight to assist training and address complex business requirements. Forward-thinking with adaptable approach to handling and resolving challenging situations.
Overview
8
8
years of professional experience
Work History
Data & Implementation Project Manager
Therabody, Inc
10.2021 - Current
- Assist sales team with client experience and order management in Netsuite and NuOrder.
- Gather/define client requirements, led project design and oversaw client implementation.
- Provided detailed project status updates to stakeholders and executive management.
- Collaborate with managers to provide customer feedback and recommend operational changes to align with company needs.
- Monitor contracts and service level agreements with Asana and Salesforce to identify potential risks and implement mitigation actions to protect development process from unforeseen delays.
- Created automated global implementation process in Salesforce Commerce Cloud for Key, Wholesale and specialty accounts - streamlined client implementation from 7 days to 48 hours.
- Developed and implemented data governance policies and procedures in Netsuite.
Account Manager TPA
CVS Health
10.2019 - 10.2021
- Oversaw 249 accounts under largest commercial third-party administrator client ($800M revenue).
- Utilize Salesforce and Microsoft Suite for organization, case management and client correspondence.
- Analyze complex issues and identify root causes; provide practical and creative solutions.
- Support Implementations during Welcome Season, working closely with internal departments, clients and third party vendors.
- Organize project implementation resources and leveraged expertise to assist organizational rollout of several specialty programs and Integrated Accumulation SOP's.
- Project manage new specialty program on-boarding for 100+ accounts.
- Responsible for high priority accounts with Custom Pharmacy Networks, Custom Pharmacy Pricing and complex integrated accumulation set up.
Administrative Assistant
Lighting ETC
08.2016 - 07.2019
- Track, organize, and record sensitive financial information for multimillion-dollar company in NCR / quickbooks.
- Coordinate appointments between clients and sales representatives.
- Collaborate with clients and provided customer service daily.
- Assist sales associates and managed their sales on floor.
- Execute record filing system to improve document organization and management.
- Manage filing system, entered data and completed other clerical tasks.
- Schedule office meetings and client appointments for staff teams.
Sales Lead
The Ranch Apartments Lubbock
06.2017 - 08.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
- Monitored sales team performance and provided constructive feedback.
- Greeted customers and provided product advice to increase sales.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
Sales Lead Keyholder
Impeccable Pig
Southlake, TX
05.2015 - 09.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - Communication
08-2019
Skills
- Complex Negotiations
- Project Management
- Developing Project Strategy
- Customer Relationship Management
- Account Management
- Strategic Account Planning
- User Acceptance Testing (UAT)
- SaaS experience
- Advanced experience in Microsoft Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce Classic
Salesforce Lightning
Salesforce Commerce Cloud
PeopleSafe
NuOrder
Microsoft Suite
Asana
RxClaim
Volunteer/Charity
- Pinwheels for Prevention
- Girl Scouts of the USA
- American Heart Association (AHA)
- Annual AHA Heart Walk
- 2019 coach AHA Heart Walk
- NRH Library; Volunteer weekly
Timeline
Data & Implementation Project Manager - Therabody, Inc
10.2021 - Current
Account Manager TPA - CVS Health
10.2019 - 10.2021
Sales Lead - The Ranch Apartments Lubbock
06.2017 - 08.2018
Administrative Assistant - Lighting ETC
08.2016 - 07.2019
Sales Lead Keyholder - Impeccable Pig
05.2015 - 09.2015
Texas Tech University - Bachelor of Arts, Communication