Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Crowley

Gardner,MA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated worker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Paraprofessional

CAPS Collaborative
Orange, MA
08.2024 - Current
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Administered assessments to determine student's academic performance levels.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Helped implement behavior management strategies for individual students.
  • Assisted in the implementation of educational programs for special needs children.
  • Attended professional development workshops related to job responsibilities.
  • Provided technical assistance to teachers when using new software or technology tools.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Developed creative learning activities that engage all types of learners.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.

Direct Support Professional

Seven Hills Foundation
Templeton, MA
02.2021 - 08.2024
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in development of social skills to become integrated in community.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Jewelry Production Assistant

Infinity Collection
Fitchburg, MA
10.2020 - 01.2021
  • Developed unique piece designs for individual clients.
  • Designed rings, bracelets and earrings for business customers and private clients.
  • Shaped and straightened twisted metal items to correct damage and restore ideal appearances.
  • Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
  • Adjusted designs to meet client demands.
  • Assembling custom order products in a timely manner.
  • Assisted with packing, labeling and shipping orders to meet a deadline.

Server/Waitress

Ocean Park Soda Fountain & Variety
Old Orchard Beach, ME
05.2013 - 09.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees to perform duties.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Some College (No Degree) - History

Westfield State University
Westfield, MA

Skills

  • Progress Tracking
  • Attentive to People
  • Customer Service and Rapport
  • Verbal and Written Communication
  • Critical Thinking
  • Time Management
  • Good Work Ethic
  • Personal Service
  • Supportive Personality
  • Staff Training
  • CPR Certification
  • First Aid Certification
  • Safe Food Handling
  • Supply Restocking
  • Daily specials memorization
  • Menu knowledge
  • Menu Memorization
  • Guest Engagement
  • Dining customer service
  • Table setting knowledge

Timeline

Paraprofessional

CAPS Collaborative
08.2024 - Current

Direct Support Professional

Seven Hills Foundation
02.2021 - 08.2024

Jewelry Production Assistant

Infinity Collection
10.2020 - 01.2021

Server/Waitress

Ocean Park Soda Fountain & Variety
05.2013 - 09.2020

Some College (No Degree) - History

Westfield State University

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Michaela Crowley