MICHAELA DIAZ
Summary
Years of experience in financial operations with a focus on NAV/Mutual Funds. Proven track record of delivering accurate, timely data while enhancing client satisfaction through effective workflow management and team collaboration. Committed to continuous improvement and leveraging insights for operational excellence.
Overview
9
9
years of professional experience
Work History
Team Lead/Sr. Associate
STATE STREET CORPORATION
Quincy
01.2022 - Current
- Streamlined workflow management and technology enhancements by suggesting operational improvements
- Ensuring team is achieving accuracy and meeting pre-determined deadlines
- Delivering training and coaching to all staff, proving performance feedback to manager for PPR
- Analyzing and overseeing work of junior associates across teams in the U.S. and overseas
- Participated in client calls and projects, developing discussion items and client presentations to facilitate engagement
- Assisting in onboarding new ETF clients and fund launches for existing clients
- Coordinated timely flow of critical information to relevant parties, ensuring follow-up on administrative details
ASSOCIATE 2
STATE STREET CORPORATION
Quincy
11.2019 - 01.2022
- Directly overseeing for 10 daily critical high-profile reports and trades settlements with rates surpassing 99% accuracy
- Analyzed and calculated daily corporate actions and watch list/indexes for over 15 clients, ensuring timely and accurate reporting
- Trained and collaborated with operation, fixed income, fund accounting, pricing, and corporate action teams to streamline processes
- Checking corporate actions and ensuring prices and shares are calculated promptly and accurately ex-1
- Assisted senior associates with the development of new macros to increase efficiency
- Communicated directly with mutual fund clients, addressing ad hoc requests to enhance client satisfaction
ASSOCIATE 1
STATE STREET CORPORATION
Quincy
07.2017 - 11.2019
- Collaborated with business and ETF IT Support teams to capture requirements, test functionality, and enhance processes on ETF Global Platform
- Partnered with colleagues across functional teams to address client expectations and resolve challenges
- Utilized detail orientation to document changes to key formal procedures and company databases
- Issued over 20 digital certificates and IDs to client and employees upon request to ensure security and program accessibility
- Drove operational efficiency by updating client fund records in a timely manner and with strong attention to accuracy
Education
GENRAL STUDIES - BUSINESS CONCENTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY
New Hampshire01-2024
INVESTMENT OPERATIONS -
YEAR UP
Boston, MA01-2018
Skills
- ETFGlobal Platform
- Investment software
- Data analysis
- Data processing
- Project leadership
- Strategic collaboration
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Business proficiency in English
- Business proficiency in Spanish
- Communications
- MCH
Websites
Timeline
Team Lead/Sr. Associate
STATE STREET CORPORATION
01.2022 - Current
ASSOCIATE 2
STATE STREET CORPORATION
11.2019 - 01.2022
ASSOCIATE 1
STATE STREET CORPORATION
07.2017 - 11.2019
GENRAL STUDIES - BUSINESS CONCENTRATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY
INVESTMENT OPERATIONS -
YEAR UP