Michael A. Dickson
Funkstown,Maryland
Summary
I am a Motivational Supervisor with 30 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals.
As a Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment, I am successful in building and maintaining working relationships with the client,contractors and employees.
I'm a highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
As a Customer-oriented Supervisor with years of hands-on experience overseeing client satisfaction and offering knowledgeable guidance and support, I pride myself on time management and organizational skills to drive group success.
Overview
15
15
years of professional experience
Work History
Division Supervisor\ Production Manager
Barrick and Son LLC
Walkersville, MD
08.2022 - 11.2023
- Established effective communication channels between management and staff members.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Resolved customer service complaints in a timely manner while maintaining positive relationships with customers.
- Assessed project requirements and assigned tasks accordingly based on skill level.
- Evaluated employee performance against established goals and objectives; provided coaching and mentoring when necessary.
- Directed the daily activities of 15 staff members in a fast-paced environment.
- Conducted interviews and made hiring decisions for new employees.
- Implemented cost-saving initiatives to reduce expenses while increasing productivity.
- Monitored work performance, providing feedback and guidance to ensure quality standards were met.
- Coordinated resources including personnel scheduling, materials procurement, inventory control.
- Collaborated with other departments to coordinate projects, resolve issues, and maintain efficient workflow.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
CEO\ Director
Seed of Life Nurseries Inc.
Frederick, MD
09.2008 - 09.2022
- Established effective communication channels between management and staff members.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Assessed project requirements and assigned tasks accordingly based on skill level.
- Developed training programs and implemented policies and procedures to improve operations.
- Directed the daily activities of 20 staff members and 200 volunteers in a fast-paced environment.
- Recognized employees' accomplishments through various awards or recognition programs.
- Conducted interviews and made hiring decisions for new employees.
- Implemented cost-saving initiatives to reduce expenses while increasing productivity.
- Planned team meetings to discuss upcoming objectives or address any issues that arose.
- Coordinated resources including personnel scheduling, materials procurement, inventory control.
- Monitored work performance, providing feedback and guidance to ensure quality standards were met.
Skills
- Workforce Planning
- Staff Development
- Safety Management
- Operational Efficiency
- Training and Mentoring
- Staff Management
- Complex Problem-Solving
- Policy Enforcement
- Goal-Oriented
- Employee Motivation
Affiliations
Horticulturalist
Languages
Spanish
Limited
Timeline
Division Supervisor\ Production Manager
Barrick and Son LLC
08.2022 - 11.2023
CEO\ Director
Seed of Life Nurseries Inc.
09.2008 - 09.2022