Michaela Dowdy
Lockwood,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Clinic Office Assistant
Cox Health Systems
04.2023 - Current
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
- Streamlined clinic operations by organizing and maintaining accurate patient records and documentation.
- Facilitated smooth patient flow through effective coordination with medical staff and timely communication of relevant information.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
- Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate support during their visit.
- Maintained a clean and organized office environment for optimal functionality, ensuring all necessary supplies were stocked and available for use.
- Ensured compliance with HIPAA regulations by diligently protecting sensitive patient information in all communications and record-keeping practices.
- Reduced wait times for patients by efficiently managing walk-ins and coordinating appointments with healthcare providers.
- Supported positive employee relations through clear communication channels between office personnel and medical professionals.
- Organized required paperwork for physician sign-off, facilitating prompt completion of medical forms needed for various purposes such as disability claims or worker''s compensation cases.
- Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Performed various administrative tasks by filing, copying and faxing documents.
Certified Medication Technician
Good Shepherd Nursing And Rehab
01.2022 - Current
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
- Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
- Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
- Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
- Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
- Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Streamlined the medication storage process by organizing and labeling supplies according to established guidelines for easy access during busy shifts.
- Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
- Served as a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Certified Nursing Assistant/Certified Medication Technician
Truman Healthcare And Rehabilition
09.2016 - 01.2022
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Lamar R-1 High School
Lamar, MO05.2014
Skills
- Active Listening Abilities
- Microsoft Office Suite Proficiency
- Front Desk Operations
- Organizational Competence
- Electronic Health Records Management
- Office Equipment Operation
- HIPAA Compliance Understanding
- Attention to Detail
- Time Management Mastery
- Empathy and Compassion
- Problem Solving Aptitude
- Multitasking Abilities
- Patient Scheduling Expertise
Timeline
Clinic Office Assistant
Cox Health Systems
04.2023 - Current
Certified Medication Technician
Good Shepherd Nursing And Rehab
01.2022 - Current
Certified Nursing Assistant/Certified Medication Technician
Truman Healthcare And Rehabilition
09.2016 - 01.2022
High School Diploma -
Lamar R-1 High School
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