Michaela Dunning
Goose Creek,SC
Summary
Committed and professional Service Advisor with ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Proven track record in enhancing customer satisfaction and streamlining operations. Expert in vehicle assessment and customer service, I excel in multitasking and maintaining attention to detail. My technical knowledge and strong work ethic have consistently improved service quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Advisor
Berkeley Ford
03.2024 - 06.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Express Service Lane Manager
Crew's Subaru
02.2019 - 03.2024
- Successfully managed multiple projects simultaneously, ensuring on-time completion without compromising quality standards.
- Enhanced customer satisfaction by efficiently managing service lane operations and addressing client concerns.
- Ensured compliance with industry regulations and company policies by conducting regular audits and enforcing corrective actions as needed.
- Established a positive work environment that promoted teamwork, open communication, and employee recognition initiatives.
- Improved service quality by implementing standardized procedures and maintaining a consistent level of performance across the team.
Customer Service Representative
Alorica
01.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Benefits Administrator
Benefitfocus
08.2017 - 01.2018
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Actively listened to paitents, handled concerns quickly and escalated major issues to supervisor.
Marketing Assistant
Charleston Auto Auction
07.2014 - 07.2017
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Conducted thorough research to construct creative and fresh ideas.
- Generated leads through phone calls to dealers, emails and face-to-face interactions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Education
Associate of Applied Science - Human Services
Trident Technical College
Charleston, SC06.2016
Skills
Customer Service
Computer Skills
Multitasking and Organization
Vehicle assessment
Strong Work Ethic
Attention to Detail
Excellent Communication
Service Estimates
Service Recommendations
Technical knowledge
Data Processing
Records Management
Timeline
Service Advisor
Berkeley Ford
03.2024 - 06.2024
Express Service Lane Manager
Crew's Subaru
02.2019 - 03.2024
Customer Service Representative
Alorica
01.2018 - 02.2019
Benefits Administrator
Benefitfocus
08.2017 - 01.2018
Marketing Assistant
Charleston Auto Auction
07.2014 - 07.2017
Associate of Applied Science - Human Services
Trident Technical College