MICHAELA DUPONT
Layton,UT
Summary
I have proven to excel in property management, I leveraged leasing operations and critical thinking at AMC to enhance resident satisfaction and streamline services, boosting brand loyalty. Adept in both customer service expertise and eviction procedures, my strategies significantly improved our occupancy rates.
I'm a versatile Leasing Agent with a background in property management and customer service. My experience includes tenant screening, lease negotiation, and problem resolution. Strengths include market analysis, relationship-building skills, and knowledge of leasing laws. I have a proven track record in maintaining low vacancy rates while ensuring high resident satisfaction. I am a skilled property management professional experienced in tenant relations, office management and maintenance coordination. I have always been successful at balancing tenants' rights with business considerations to achieve financial targets. I have excellent interpersonal, communication, and leadership abilities.
I am a highly-motivated employee with desire to always take on new challenges. My strong work ethic, adaptability, ability to multi-task, and exceptional interpersonal skills are what make me stand out from others. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Agent
Apartment Management Consultants
Salt Lake City, UT
03.2024 - Current
- Advertised vacant units on websites such as Facebook, KSL and Apartments.com.
- Negotiated lease terms with tenants and collected security deposits.
- Ensured compliance with fair housing laws regarding tenant selection criteria.
- Maintained accurate records of all rental activity in property management software.
- Inspected vacated apartments to ensure that they were left in good condition.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Tracked occupancy rates and prepared reports for upper management.
- Developed marketing strategies to increase demand for vacant units.
- Attended industry conferences, seminars, workshops to stay abreast of trends in leasing.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Received rent payments and tracked transactions in accounting software.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Used conflict resolution skills to quickly resolve issues among residents.
- Checked rental eligibility by following company's verification process.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Completed invoices that have been sent from vendors.
- Complete the beginning-of-month and end-of-month reports.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Nutrition Service Worker
Intermountain Healthcare
Ogden, UT
12.2022 - 01.2024
- Collaborated with staff to provide optimal nutritional care and excellent customer service
- Labeled and store food products properly to meet regulations and facility guidelines
- Delivered support and superior customer service by adhering to dietary needs and restrictions
- Served food using correct portion control and sanitary techniques
- Avoided cross-contamination of foods by adhering to preparation and sanitation requirements
- Prepared food items such as sandwiches, salads, soups, and beverages
- Totaled checks, presented to customers, and accepted payments for services
- Placed food servings on plates or trays according to orders or instructions
- Adhered to health and safety guidelines while preparing food items for customers
Assistant Manager
Maurices
Ogden, UT
04.2021 - 04.2023
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coached and mentored new employees on company policies and procedures
- Monitored sales performance to identify potential areas for improvement
- Assisted with new employee training and conducted performance reviews to track overall progress
- Resolved customer complaints, and handled refunds and returns to promote satisfaction.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Utilized knowledge of company products and services to make recommendations and upsell items according to customer needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Central High School
Cheyenne, WY05.2022
Skills
- Leasing operations
- Property accountability
- Good Verbal and Written Communication Skills
- Critical Thinking
- Corporate policies and procedures
- Resident Satisfaction
- Brand loyalty
- Performance Strategies
- Business processes and procedures
- Fair housing policies
- Telephone inquiry management
- Application management
- Local market conditions
- Sales and marketing aptitude
- Customer service expertise
- Lease writing
- Unit maintenance
- Application processing
- Pricing management
- True team player
- Property management principles
- Scheduling appointments
- Great planning skills
- Skilled multi-tasker
- Financial budgeting and reporting
- Adaptable
- Eviction notices
Languages
English
Full Professional
References
References available upon request.
Timeline
Apartment Leasing Agent
Apartment Management Consultants
03.2024 - Current
Nutrition Service Worker
Intermountain Healthcare
12.2022 - 01.2024
Assistant Manager
Maurices
04.2021 - 04.2023
High School Diploma -
Central High School
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