Michaela Duran
Santa Fe Springs,CA
Summary
To obtain a challenging position where strengths and skills can be applied towards satisfying, dynamic, and rewarding medical career. With having 15 years experience in the healthcare field as a Medical Assistant and State Certified Phlebotomy Technician. To maintain a strong reputation for achieving high levels of patient care, leadership and determination to make a difference in patients lives. Customer oriented, team player, able to work independently, and always striving for the best.
Enthusiastic Instructional Aide, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned. Meticulous Substitute Secretary with [4] years of experience managing attendance records, communicating with parents and supporting administrative staff. Welcoming front desk staff with clear understanding of security and check-in procedures. Detailed computer system and database manager.
Overview
20
20
years of professional experience
Work History
Laboratory Assistant/Phlebotomy Technician
PIH Health Hospital Downey
03.2022 - Current
- Inpatient and Outpatient setting/ all ages
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Reviewed patient records for accuracy and completeness.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Patient verification by date of birth, first & last name, MRN
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Obtained blood specimens by performing venipunctures and finger sticks through out the day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- EHR, Sunquest System
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
CPR Instructor/Business Owner
Precious Family CPR
01.2019 - Current
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Teach proper ways to perform High Quality CPR on adult, child and infants.
- Teach Healthcare staff, First Responders, Teachers, Child and Adult Care and for Personal Reason.
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Organized special training sessions for high-risk groups, increasing awareness of the importance of early intervention in emergency situations involving cardiac arrest or respiratory distress.
- Optimized class sizes to facilitate personalized instruction while maintaining accessibility for community members seeking certification or recertification opportunities.
- Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
- Strengthened organizational reputation as a premier provider of CPR education by prioritizing customer satisfaction through timely communication and constructive feedback provision during courses.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Laboratory Technician
Kaiser Permanente (Actalent Agency)
07.2023 - 08.2023
- Work inpatient and out patient duties
- Computer Programs: CERNER, KRMS, HEALTH CONNECT
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Collected and performed analytical testing on in-process product.
- Completed quality documents and input and saved quality data in appropriate locations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
- Handled insurance verification tasks using Cerner and Epic and Health Connect to validate patient insurance information.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
Medical Assistant/Phlebotomist Technician
PIH Health Urgent Cares
08.2017 - 03.2022
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Critical Thinking
- Deadline driven
- Exercise good judgement
- Team player, Positive attitude, and Great customer service skills.
- Microsoft word, Microsoft excel, EHR, Insurance verification.
Medical Assistant/Phlebotomist Technician
Ucla Health Hematology/Oncology
09.2015 - 01.2017
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Critical Thinking
- Deadline driven
- Exercise good judgement
- Team player, Positive attitude, and Great customer service skills.
- Microsoft word, Microsoft excel, EPIC, Insurance verification.
Medical Assistant
Ucla Health (SMBP) Internal/Family Med/ UrgentCare
03.2011 - 09.2015
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Critical Thinking
- Deadline driven
- Exercise good judgement
- Team player, Positive attitude, and Great customer service skills.
- Microsoft word, Microsoft excel, EHR,EPIC, Insurance verification.
Medical Assistant
Dr. Henry Winn
08.2008 - 03.2011
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Critical Thinking
- Deadline driven
- Exercise good judgement
- Team player, Positive attitude, and Great customer service skills.
- Microsoft word, Microsoft excel, Paper Charting, Insurance verification.
Office Manager/Office Assistant
Advanced ChiroRehab
02.2008 - 11.2009
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Preparing patient chart
- Verifying payment method, including patients health insurance
- Preparing treatment room prior to appointment such as machine use, message equipment, ultrasound equipment, stimulation machine, traction table
Medical Assistant Extern
Dr. Renee Patel
04.2006 - 05.2007
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Critical Thinking
- Deadline driven
- Exercise good judgement
- Team player, Positive attitude, and Great customer service skills.
- Microsoft word, Microsoft excel, Paper Charting, Insurance verification.
- Collected histories, vitals and current complaints via patient interviews.
Instructional Aide
Little Lake School District
02.2005 - 02.2009
- Supported student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons and classroom activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Administered tests to class and graded papers.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Substitute School Secretary
Little Lake City School District
02.2005 - 02.2009
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Processed student registrations and withdrawals.
- Documented attendance, grades and test scores to update permanent records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Maintains confidential records and reports including current class lists, student records, mail distribution, maintenance of school office files, bulletins, appointment schedule and school calendar via the direction of site Administrators.
- Computer skills microsoft word, microsoft excel, microsoft power points, type 50 wpm
Substitute PE Assistant
Little Lake School District
02.2005 - 02.2009
- Taught physical education classes covering exercise strategies, sports and safety.
- Managed and maintained school equipment and facility grounds.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Conveyed health and well-being concepts beyond physical fitness.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
- Administered and graded homework assignments and tests.
Education
AA/ AAS - Nursing
Cerritos College
Norwalk, CA05.2024
Instructor License/Certificate - CPR
Thecprlady Training Center
Irvine, CA07.2019
Stat Certified Phlebotomist - Phlebotomy
Regan Career Institute
El Monte, CA04.2015
Certificate - Medical Assistant
Bryman College
City Of Industry, CA05.2007
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2004
Skills
- Computer Proficiency
- Leadership Experience
- Time Management
- Flexibility
- Great Communication skills
- People Skills
- Problem Solving abilities
- Adaptability
- Empathy
- Teamwork
- Self Independent
- Work Ethics
- Attention Detailed
References
Upon Request
Timeline
Laboratory Technician
Kaiser Permanente (Actalent Agency)
07.2023 - 08.2023
Laboratory Assistant/Phlebotomy Technician
PIH Health Hospital Downey
03.2022 - Current
CPR Instructor/Business Owner
Precious Family CPR
01.2019 - Current
Medical Assistant/Phlebotomist Technician
PIH Health Urgent Cares
08.2017 - 03.2022
Medical Assistant/Phlebotomist Technician
Ucla Health Hematology/Oncology
09.2015 - 01.2017
Medical Assistant
Ucla Health (SMBP) Internal/Family Med/ UrgentCare
03.2011 - 09.2015
Medical Assistant
Dr. Henry Winn
08.2008 - 03.2011
Office Manager/Office Assistant
Advanced ChiroRehab
02.2008 - 11.2009
Medical Assistant Extern
Dr. Renee Patel
04.2006 - 05.2007
Instructional Aide
Little Lake School District
02.2005 - 02.2009
Substitute School Secretary
Little Lake City School District
02.2005 - 02.2009
Substitute PE Assistant
Little Lake School District
02.2005 - 02.2009
AA/ AAS - Nursing
Cerritos College
Instructor License/Certificate - CPR
Thecprlady Training Center
Stat Certified Phlebotomist - Phlebotomy
Regan Career Institute
Certificate - Medical Assistant
Bryman College
High School Diploma -
Santa Fe High School
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