Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Ely

St. Augustine

Summary

Dynamic professional with a proven track record of delivering exceptional customer service in the wellness industry. Expertise in managing client inquiries and resolving issues promptly, resulting in consistently high levels of client satisfaction. Strong communication and problem-solving skills foster seamless client experiences and enhance operational efficiency. Committed to creating positive interactions that drive loyalty and engagement.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Spa Life
07.2021 - Current
  • Manage scheduling of Spa Services for entire team including new, changes, cancellations and rescheduling for 9 employees
  • Assisted owner with preparation and readiness of Services
  • Manage client intake process, ensure elevated level of service and accept and process payments from clients after Services
  • Responded to Social Media Comments and questions about Spa Services and experiences
  • Developed customer loyalty and provided high quality customer experience

Summer Camp Counselor

Town of Hempstead, Camp ANCHOR
07.2021 - 08.2021
  • Answering the Needs of Children with Handicaps through Organized Recreation (ANCHOR) camp where I managed the safety and care of campers.
  • Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills.
  • Actively participated in camp activities and focused on helping campers with different ability levels engage in activities.
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
  • Instructed participants on safety techniques and specific activity requirements. Served as exceptional role model throughout Camp Anchor program and associated activities.

Summer Camp Counselor

Town of Hempstead, Camp ANCHOR
07.2019 - 08.2019
  • Answering the Needs of Children with Handicaps through Organized Recreation (ANCHOR) where I managed the safety and care of campers.
  • Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills.
  • Actively participated in camp activities and focused on helping campers with different ability levels engage in activities.
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
  • Instructed participants on safety techniques and specific activity requirements. Served as exceptional role model throughout Camp Anchor program and associated activities.

Summer Camp Counselor

St. Anastasia Camp Volunteer
06.2017 - 06.2017
  • Prepared and organized snacks for over 80 campers each day.
  • Ensured the safety and assistance of campers during snack time
  • Positive role model to campers and provided assistance as needed throughout the camp day

Education

Associate of Science - Radiology Technician

St John's River State College
Saint Augustine, FL
05-2027

Skills

  • Effective listening skills

  • Detail-oriented data management

  • Customer service expertise

  • Troubleshooting expertise

  • Client communication skills

  • Efficient Scheduling & Organizational support skills

  • Microsoft Office Suite

Timeline

Customer Service Representative

Spa Life
07.2021 - Current

Summer Camp Counselor

Town of Hempstead, Camp ANCHOR
07.2021 - 08.2021

Summer Camp Counselor

Town of Hempstead, Camp ANCHOR
07.2019 - 08.2019

Summer Camp Counselor

St. Anastasia Camp Volunteer
06.2017 - 06.2017

Associate of Science - Radiology Technician

St John's River State College

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