MICHAELA E. MENDOZA
Business Systems Analyst
Takoma Park,MD
Summary
Detail-oriented systems analyst with a strong background in analyzing and optimizing business systems to enhance operational efficiency within a legal framework. Experienced in utilizing expertise to develop and implement systems that streamline processes and align with organization-wide strategic goals. Demonstrated agile analytical and problem-solving skills through successful collaboration with cross-organizations teams to identify system gaps and requirements, and provide effective solutions.
Overview
9
9
years of professional experience
2031
2031
years of post-secondary education
Work History
Business Systems Analyst I/II
Maryland Judiciary - Judicial Information Systems
06.2023 - Current
- Collaborated with stakeholders to gather business requirements relevant to day-to-day case processing and organizational strategic goals
- Analyzed legal/business requirements to identify technical solutions
- Trained business personnel in use of systems including case management system and supporting software
- Developed comprehensive documentation to support end-users
- Identified functional gaps and opportunities to improve operational efficiency through system configuration updates
- Performed testing and troubleshooting of software applications to resolve user reported issues
- Performed regression testing to support release of system upgrades
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all departments
- Worked closely with Technical Architect and Data Architect team to identify and implement requirements for newly launched enterprise data warehouse
- Evaluated changes to legislation for projected system impacts, and adapted system functionality to accommodate required business process changes
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standards of precision & accuracy
- Played key role in successful launch of a statewide AI-based redaction platform
- Configured and maintained state-wide batch noticing printing ~20,000 notices daily
- Collaborated frequently with upper management to communicate project related recommendations to organizational leadership
Civil Case Specialist- Eviction Diversion Initiative
District of Columbia Superior Court
10.2022 - 06.2023
- Collaborated with project management to design and document Business Process/Standard Operating Procedures in anticipation of the launch of the Eviction Diversion Initiative
- Designed and demonstrated the ability to leverage Case Management System to accomplish and monitor program goals
- Evaluated cases for program eligibility and contacted eligible litigants to explain program requirements
- Gathered relevant data and statistics in compliance with grant requirements to identify trends, gaps and opportunities to improve the program
- Compiled and maintained statistical reports to support evidence-based decision making regarding program needs/requirements
- Recommend new initiatives and improvements to court programs including the Eviction Diversion Program
- Implemented best practices, business processes, and standard operating procedures for efficient operations and effective customer service
Acting Quality Assurance Supervisor
District of Columbia Superior Court
03.2022 - 10.2022
- Provided oversight and quality review of daily branch functions and employee work in compliance with applicable court rules and division standard operating procedures within the Landlord & Tenant branch.
- Assisted the Branch Supervisor and Branch Chief with day-to-day operations to meet branch objectives and key performance indicators to ensure timely case processing and compliance with standardized procedures
- Provided feedback and made recommendations to the Branch leadership identifying opportunities to improve operations and improve customer service
- Evaluated and submitted reports to the Branch leadership to identify case processing errors and evaluate key performance indicators
- Provided direct supervision and training to staff.
- Delegated and evaluated work performed by subordinates
- Provided feedback and coaching to subordinates to address work performance and identify/encourage opportunities for professional growth
Subject Matter Expert-IJISII
District of Columbia Superior Court
03.2020 - 03.2022
- Collaborated with division leadership and product owner to obtain historical information and to resolve inquiries as needed to meet project timelines and deliverables
- Analyzed, tested, and configured code tables and processes to support case flow, office automation and management operations in Enterprise Justice case management system
- Reviewed system setup for accuracy and compliance with IT business requirements and project performance standards
- Collaborated with fellow SMEs, departmental heads, managers, and other stakeholders to identify system requirements, and offered suggestions for process improvement changes on branch, division, and court wide levels
- Demonstrated modifications and enhancements to the case management system to end users and explained impact on current/future business processes
- Assisted in the development of case management system test scripts for functional testing purposes and supported user acceptance testing
- Performed data review to identify reporting issues
- Created and maintained task lists, spreadsheets and other logging materials
- Analyzed user reported system-related issues to identify solutions
- Documented and tested Standard Operating Procedures for branch and division-wide processes
- Provided technical guidance and end-user training to clerical and judicial staff in support of go-live efforts
Deputy Clerk
District of Columbia Superior Court
04.2019 - 03.2022
- Assisted general public, court litigants and judicial staff with legal procedure within the Landlord & Tenant branch
- Entered and retrieved sensitive case data from case management system
- Reviewed and processed legal documents and orders
- Performed quality assurance evaluations of filings
- Trained peers on businesses processes and standardized case processing procedures
- Administered oaths and affirmations.
Independent Consultant
Robert Leonard Associates
08.2017 - 12.2017
- Hired as an independent consultant, working both independently as well as part of a research/analysis team, providing detailed forensic linguistic analysis of a large variety of language evidence, examining a wide range of relevant linguistic investigative features
- Researched legal policy relevant to evaluation of specific case data
- Prepared reports for expert witness testimony for both civil and criminal cases. Analysis includes research of relevant legal policy, as well as close, detailed analysis of specific case data, summarized in formal reports submitted as part of supervisor’s courtroom testimony.
Graduate Research Fellow
Hofstra University
02.2016 - 05.2017
- Assisted in the development of data archiving system, including categorizing, digitizing and anonymizing sensitive, confidential forensic linguistic case documents to be included in an internet-accessible database.
Forensic Linguistics Research Intern
Hofstra University
01.2016 - 05.2017
- Analyzed evidence in capital cases in which language evidence played an integral role in the defendant’s conviction and death sentence.
- Performed quantitative and qualitative evaluation of data (discourse analysis and corpus linguistics) on several cases with strict deadlines.
- Prepared reports and presentation of findings for outside organizations including Montana State ACLU and Hofstra University Law School Capital Case Innocence Project.
Education
Master of Arts - Forensic Linguistics
Hofstra University
Hempstead, NY 05.2001 - 05.2017
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NYSkills
- Workflow Analysis
- Process documentation
- Microsoft Suite
- SPSS
- AntConc
- PowerBI
Timeline
Business Systems Analyst I/II
Maryland Judiciary - Judicial Information Systems
06.2023 - Current
Civil Case Specialist- Eviction Diversion Initiative
District of Columbia Superior Court
10.2022 - 06.2023
Acting Quality Assurance Supervisor
District of Columbia Superior Court
03.2022 - 10.2022
Subject Matter Expert-IJISII
District of Columbia Superior Court
03.2020 - 03.2022
Deputy Clerk
District of Columbia Superior Court
04.2019 - 03.2022
Independent Consultant
Robert Leonard Associates
08.2017 - 12.2017
Graduate Research Fellow
Hofstra University
02.2016 - 05.2017
Forensic Linguistics Research Intern
Hofstra University
01.2016 - 05.2017
Master of Arts - Forensic Linguistics
Hofstra University
05.2001 - 05.2017
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
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