Michaela Etheart
Port Charlotte
Summary
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
8
8
years of professional experience
Work History
Client Care Coordinator
Legacy Healing Center
10.2023 - Current
- Safeguarded client privacy by maintaining strict confidentiality of personal information and medical records.
- Conducted thorough assessments of patients'' physical, psychological, and social needs in order to tailor detox programs effectively.
- Implemented innovative approaches to client engagement, promoting a supportive environment conducive to recovery.
- Facilitated communication between patients, families, and treatment teams throughout the entire detox process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
Research Director
Davison Design and Development
08.2021 - 10.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
- Reduced project completion time by optimizing resource allocation and prioritizing critical tasks.
Physical Therapy Technician
Center for Physical Medicine
08.2020 - 08.2021
- Prepared patients to meet with physical therapists.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted with reception duties like scheduling patients and completing follow up calls.
Sales and Support Generalist
Victoria's Secret
05.2017 - 10.2020
- Resolved customer issues by collecting pertinent information, communicating available options and selecting acceptable resolution.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05-2017
Skills
- Patient education
- Critical Thinking
- Records Maintenance
- Referral Verification
- Problem-solving
- Attention to detail
- Phone etiquette
- Microsoft office
- Customer relationship management
- Salesforce
Timeline
Client Care Coordinator
Legacy Healing Center
10.2023 - Current
Research Director
Davison Design and Development
08.2021 - 10.2023
Physical Therapy Technician
Center for Physical Medicine
08.2020 - 08.2021
Sales and Support Generalist
Victoria's Secret
05.2017 - 10.2020
High School Diploma -
Port Charlotte High School
Similar Profiles
Thomas JohnsonThomas Johnson
Behavioral Health Technician at Legacy Healing CenterBehavioral Health Technician at Legacy Healing Center
Philip GreenPhilip Green
Behavioral Health Technician at Legacy Healing CenterBehavioral Health Technician at Legacy Healing Center
Kristy DanielsKristy Daniels
National Director of Business Development/Executive Director at Legacy Healing CenterNational Director of Business Development/Executive Director at Legacy Healing Center
Tierra GeffrardTierra Geffrard
Admissions Coordinator at Legacy Healing CenterAdmissions Coordinator at Legacy Healing Center
JOANNA LEDEMAJOANNA LEDEMA
Sales Consultant-Seguros Department at Progressive InsuranceSales Consultant-Seguros Department at Progressive Insurance