Michaela Faiman
Eugene,OR
Summary
Highly experienced Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative /Lead Customer Service Representative
Burton Mill Solutions
03.2021 - Current
- Converts pre-qualified leads and generates new business with existing customers by using upselling tactics that ensure a great customer experience
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your assigned territory.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Certified 911 Public Safety Telecommunicator
Central Lane Communication Center
06.2020 - 02.2021
- Prioritized situations based on factors such as current injuries, weapons involved, and potential for further danger
- Operated radio, telephone, and computer equipment at emergency response centers
- Helped first responders understand situations and potential dangers by fully documenting available information
- Rotated between ambulance, fire, and law enforcement dispatch responsibilities in center fielding 90+ daily calls
- Received reports from public of crimes, fires, and medical or police emergencies
- Fielded non-emergency calls, relaying information to correct departments and personnel
- Gained deeper understanding of emergency situations by asking targeted questions
- Enhanced customer satisfaction with fast, knowledgeable customer service.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Special Education Educator
Bethel School District
01.2020 - 06.2020
- Co-developed and implemented individualized behavior intervention plans (BIPs) for students
- Consulted and collaborated with staff around student learning styles, differentiated instruction, and curricula modifications
- Managed small group and individual instruction
- Developed IEP goals and objectives and completed related documentation accurately
- Planned lessons and provided direct instruction for classroom, small-group, and individual settings
- Planned and supervised community-based experiences for students to practice skill generalization
- Encouraged students to hone personal development skills, teaching goal setting, independence, and self-advocacy
- Modeled socially acceptable behavior, leveraging knowledge of behavior modification and positive reinforcement.
Hostess
Olive Garden
09.2018 - 01.2020
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
- Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections
- Recited and promoted various menu items, daily specials, and drink options
- Upheld restaurant reputation by maintaining professional presentation standards across service team and dining room
- Monitored dining rooms for seating availability, service, safety, and well-being of guests
- Resolved customer concerns and handled requests with utmost professionalism.
Assistant Manager
Factory Connection
02.2019 - 06.2019
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Supported budget development and forecasting with cost-saving measures and revenue enhancements
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation
- Optimized inventory for maximum sales with minimum debt burden
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing.
Cashier
JCPenney
11.2016 - 01.2018
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Collected counter payments from individuals paying credit card bills
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs
- Processed refunds and exchanges for different products
- Boosted company revenue through suggestive selling techniques for products, value-added services, and loyalty programs
- Kept customers happy by quickly processing payments and bagging purchases.
Education
Pre-Nursing -
Auburn University at Montgomery
Montgomery, ALBasic Telecommunications -
Oregon Department of Public Safety Standard and Training
Salem, OR08.2020
Advanced Emergency Medical Dispatcher -
International Academy of Emergency Medical Dispatch
Eugene, OR07.2020
Highschool Diploma -
Willamette High School
Eugene, OR06.2018
Skills
- Task prioritization
- Time management
- Written communication
- Customer relations, and service
- Sales and marketing
- Account Acquisition
- B2C Sales
- Relationship Building
- Salesforce CRM
- Emergency support
- Call management
- Dispatch coordination
Timeline
Inside Sales Representative /Lead Customer Service Representative
Burton Mill Solutions
03.2021 - Current
Certified 911 Public Safety Telecommunicator
Central Lane Communication Center
06.2020 - 02.2021
Special Education Educator
Bethel School District
01.2020 - 06.2020
Assistant Manager
Factory Connection
02.2019 - 06.2019
Hostess
Olive Garden
09.2018 - 01.2020
Cashier
JCPenney
11.2016 - 01.2018
Pre-Nursing -
Auburn University at Montgomery
Basic Telecommunications -
Oregon Department of Public Safety Standard and Training
Advanced Emergency Medical Dispatcher -
International Academy of Emergency Medical Dispatch
Highschool Diploma -
Willamette High School
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