Michael A. Fergus
Davenport,FL
Summary
I am a dedicated, hard worker skilled in problem-solving and time management. I work well with others.Detail-oriented individual with excellent customer service skills and Bachelor’s Degree. Seeking an opportunity in a professional role where my strong interpersonal, communication, and critical thinking skills can be utilized to grow in an established company.
Overview
14
14
years of professional experience
1
1
Language
Work History
Server
Jaleó By José Andrés In Disney Springs
Orlando, FL
10.2021 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shift Lead/Server
Capone’s Coal Fired Pizza
Kissimmee, FL
11.2019 - 03.2021
- Reporting any issues that arise during the shift to management
- Supervising employees and assigning duties
- Manage the closing shift to ensure all registers, safe and staff check out is balanced
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Handling customer issues and employee disputes
- Serve guests with food and beverages in a positive and friendly manner
- Presenting menus, serving and helping customers select food/beverages
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Bruno’s Italian Restaurant
Kissimmee, FL
08.2018 - 11.2019
- Serve guests with food and beverages in a positive and friendly manner
- Presenting menus, serving and helping customers select food/beverages
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Present ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Maintenance Manager
CJC Cleaning Services
Kissimmee, FL
10.2013 - 04.2017
- Monitor staff who are responsible for cleaning and general maintenance of the building
- Receiving, shipping, distributing, checking, storing and inventorying supplies and tools
- Handled requests for basic repairs throughout the building
- Lead staff through difficult projects such as stripping and waxing
- Basic clerical duties such as filing, copying, scanning, and maintaining company documents
- Trained and implemented procedures
- Maintenance of equipment and commercial machinery
Food Runner/Server
Emeril’s Orlando at Universal Studios
Orlando, FL
03.2009 - 11.2011
- Service
- Expediting of food
- Took food and beverage orders
- Clean kitchen and prep for next day
Education
Bachelor’s Degree - Business Management
Everest University
01.2004 - 1 2005
Associates Degree - Medical Assisting
Everest University
01.2003 - 1 2004
Skills
Excellent written and verbal communication skillsMultitasking abilitiesLeadership skillsTeam PlayerQuick Learner
Beverage preparation
Beverage preparation
Menu memorization
Guest relations management
Daily specials memorization
Hospitality service expertise
Food and beverage pairings
Point of sale operation
Bill computation
Food sales and promotion
High-volume dining
Dining area maintenance
Guest seating arrangements
To-go order preparation
Order delivery practices
Stocking and replenishing
Sales expertise
Order accuracy
Wine service
Front-of-house display creation
Item promotion
Cash handling
Ordering procedures
Menu presentation
Performance improvement
Banquet coordination
Food station setup
Food running
Table setting knowledge
Timeline
Server
Jaleó By José Andrés In Disney Springs
10.2021 - Current
Shift Lead/Server
Capone’s Coal Fired Pizza
11.2019 - 03.2021
Bruno’s Italian Restaurant
08.2018 - 11.2019
Maintenance Manager
CJC Cleaning Services
10.2013 - 04.2017
Food Runner/Server
Emeril’s Orlando at Universal Studios
03.2009 - 11.2011
Bachelor’s Degree - Business Management
Everest University
01.2004 - 1 2005
Associates Degree - Medical Assisting
Everest University
01.2003 - 1 2004