Michael A. Fergus
Davenport,FL
Summary
I am a dedicated, hard worker skilled in problem-solving and time management. I work well with others.Detail-oriented individual with excellent customer service skills and Bachelor’s Degree. Seeking an opportunity in a professional role where my strong interpersonal, communication, and critical thinking skills can be utilized to grow in an established company.
Overview
14
14
years of professional experience
1
1
Language
Work History
Server
Jaleó By José Andrés In Disney Springs
Orlando, FL
10.2021 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Shift Lead/Server
Capone’s Coal Fired Pizza
Kissimmee, FL
11.2019 - 03.2021
- Reporting any issues that arise during the shift to management
- Supervising employees and assigning duties
- Manage the closing shift to ensure all registers, safe and staff check out is balanced
- Ensuring compliance with company policies, health, and safety standards
- Coaching team members and training new staff
- Handling customer issues and employee disputes
- Serve guests with food and beverages in a positive and friendly manner
- Presenting menus, serving and helping customers select food/beverages
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Bruno’s Italian Restaurant
Kissimmee, FL
08.2018 - 11.2019
- Serve guests with food and beverages in a positive and friendly manner
- Presenting menus, serving and helping customers select food/beverages
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Present ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Maintenance Manager
CJC Cleaning Services
Kissimmee, FL
10.2013 - 04.2017
- Monitor staff who are responsible for cleaning and general maintenance of the building
- Receiving, shipping, distributing, checking, storing and inventorying supplies and tools
- Handled requests for basic repairs throughout the building
- Lead staff through difficult projects such as stripping and waxing
- Basic clerical duties such as filing, copying, scanning, and maintaining company documents
- Trained and implemented procedures
- Maintenance of equipment and commercial machinery
Food Runner/Server
Emeril’s Orlando at Universal Studios
Orlando, FL
03.2009 - 11.2011
- Service
- Expediting of food
- Took food and beverage orders
- Clean kitchen and prep for next day
Education
Bachelor’s Degree - Business Management
Everest University
01.2004 - 1 2005
Associates Degree - Medical Assisting
Everest University
01.2003 - 1 2004
Skills
Excellent written and verbal communication skillsundefined
Timeline
Server
Jaleó By José Andrés In Disney Springs
10.2021 - Current
Shift Lead/Server
Capone’s Coal Fired Pizza
11.2019 - 03.2021
Bruno’s Italian Restaurant
08.2018 - 11.2019
Maintenance Manager
CJC Cleaning Services
10.2013 - 04.2017
Food Runner/Server
Emeril’s Orlando at Universal Studios
03.2009 - 11.2011
Bachelor’s Degree - Business Management
Everest University
01.2004 - 1 2005
Associates Degree - Medical Assisting
Everest University
01.2003 - 1 2004
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