Michaela foote

· Delivered superb customer service to internal departments at State of Illinois Medicaid facilities to handle provider-related questions.

· Addressed concerns in full to retain at-risk members.

· Collaborated across organization to resolve complicated issues involving provider teams, sales and vendors.

· Triaged complaints, grievances and appeals to offer expert support for each.

· Liaised between providers, patients and health plans to resolve issues.

· Responded to problems related to claims, eligibility and utilization of provider services.

Made informed decisions under stressful circumstances.

Offered strong customer service skills, keeping customers satisfied. Unloaded merchandise trailers daily and organized per store procedure. Knowledge of products and equipment. Ability to solve customer issues with empathy and compassion. Restocked and merchandised products to encourage strong sales.

Successfully scheduled appointments daily.
Handled a high volume of inbound calls daily
Accountable for registering patients upon arrival daily
Always provided first class customer service and support
Responsible for verifying and updating patient information into Meditech.
In charge of running insurances with Next bar daily.
Always followed all company policies and procedures at all time.
Provided customer service and was involved in training new team

One on one with students

Goal setting

Meeting with school staff regularly to discuss case load

Keep electronic medical records

Log entries on student meetings

Maintained thorough clinical treatment notes.

Identified treatment goals based on individual diagnosis and history.

Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.