Michaela Gilliam
Santa Fe,Tx
Summary
Detail-oriented professional with proven knowledge of banking, customer service, and account management. Aiming to leverage my abilities to successfully fill the open role on your team.
Overview
5
5
years of professional experience
Work History
Teller
Wellby Financial
08.2019 - 10.2022
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Opening duties such as getting opening reports done and signed off on in a timely manner, preparing the branch for customers, and taking care of those customers once they got there
- Organization and retention
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Greeted customers with professionalism and friendly and courteous demeanor
- Ensured that all customer data was kept confidential according to bank policy standards
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Completed financial transactions, including deposits, withdrawals, and loan payments
- Greeted customers with professionalism and friendly and courteous demeanor
- Balanced cash drawer daily at the end of each shift to ensure accuracy
- Processed loan payments, credit card payments, and other monetary transactions accurately.
Key Holder
Lane Bryant Outlet
01.2018 - 07.2019
- Ensured that all customer data was kept confidential according to bank policy standards
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
- Cross-sold bank products to existing customers while meeting sales goals set by management
- Updated account information for customers when requested, including address changes or name modifications
- Verified customer identification documents for new accounts
- Supported customer confidentiality and security with stringent discretion
- Trained new tellers on proper procedures for handling financial transactions
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies
- Assisted customers with product selection, price checks, returns and exchanges, and special orders
- Executed opening, closing and register functions to meet business requirements
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products
- Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed
- Met company standards with regards to merchandising, visual presentation, and housekeeping
- Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft
- Supported store manager in achievement of store goals and KPIs
- Communicated regularly with management regarding stock levels, employee performance
- Issues, customer feedback
- Led by example on sales floor, achieving individual sales goals.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX06.2015
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Cash handling and management
- Goal-oriented focus
- Customer Relationship Building
- Conflict resolution techniques
- Works Well Under Pressure
- Active Listening
Timeline
Teller
Wellby Financial
08.2019 - 10.2022
Key Holder
Lane Bryant Outlet
01.2018 - 07.2019
High School Diploma -
Santa Fe High School
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