Michaela Gomer

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Verified insurance through Insurance portals or Availity.
• Scheduled appointment for Urgent Care and Primary Care patients.
• Collected all outpatient lab report and encounter notes for both urgent care and primary care patients, called all patients with results.
• Collected fax's and sent out information needed from requesting facilities.
• Scanned all updated documentation in patients profile such as Id's, insurance cards, medical records.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Entered patients vitals, chief complaint, allergies, pharmacy and medication list in EHR.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Ran in house labs such as Covid, Flu, Strep, RSV, Urinalysis. A1cs and entered results in Midlynx Robust.
• Prepared all labs done in house to be properly bagged with test and lab orders to be picked up by Tricore or CPL.
• Administered injections upon doctors request for patients.

I also worked along side Dr.Patterson as his MA for primary care. With this responsibility I was in charge of collected any information needed from any outside facilities his primary patients where getting treatment from to keep there records and treatment plan aligned with his. As well as the following.

• Take messages regarding any question they may have and rely them to the provider return call with any answers.
• Complete Prior-Authorizations for primary patients medications.
• Notify patients of labs reports or set them up with appointments to follow up with provider on labs.
• Preparing patients for examinations.
• Reach out to patients prior to appointments to make sure any labs or imaging needing to be done are completed prior to appointment.

• Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, safe deposits, and other areas of basic branch operations.
• Assist customers and business customers in their selection of various accounts, products and financial services available from the bank; ensure cross-sell opportunities are present by applying professional sales techniques. Have a genera; knowledge on DDA, Savings, Money Market, Certificates of Deposits and IRA's.
• Interview customers to obtain information; establishes proper identification of new customer validity of present documents, determine need and extent of requested investigation.
• Makes decisions regarding the opening of new accounts; completes forms requiring customer signature(s); checks banking history through chex systems; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificate of deposits processing, and if needed, makes arrangements for direct deposits.
• Utilizes various software to process accounts activity, perform account maintenance, determine balances, and resolves problems within given authority.
• Receives deposits and ensures that all accounts are properly processed; receives and processes stop payments.
• Processes wire transfer request, address changes, check and deposit slip orders, ATM/Debit Card requests; scan all documents and save in the designated location; prepares correspondence to customers.
• Answers telephone and emails from customers; answers the questions or direct customer to appropriate team associate. Resolves customers complaints tactful, effective manner, and explain Bank 34 policies.
• Performance and Compliance with assigned responsibilities mandated ny the Bank Secrecy Act/ USA Patriot Act/OFAC, Information Security and Anti-Money Laundering Regulations.

• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Answered questions about current promotions and resolved issues according to store policies.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Answered phone calls to assist customers with questions and orders.
• Assisted customers by providing information and resolving complaints.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Trained new employees on restaurant procedures and plating techniques.

• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Enhanced guests' experience by fulfilling special requests during visits.
• Supported management by resolving customer service and food-related issues ti maintain guests satisfaction.
• Checked dining and serving areas evert 30 minutes to verify proper cleanliness and readiness for guests.