Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michaela Gonzalez

Pullman,WA

Summary

Experience in a medical office and working with children, parents, nurses, and providers. Adept at scheduling, teamwork, and working expeditiously. Key skills include patient communication, organization, multi-tasking, and utilizing medical terminology. Recognized for being an efficient and respectful worker, communicator, and team player.

Overview

12
12
years of professional experience

Work History

Medical Receptionist

Palouse Pediatrics
07.2021 - Current
  • I am tasked with interacting with patients and their families over the phone and in person
  • I aid nursing staff with triaging phone calls and troublesome patients
  • I also administer clinical diagnostic measures, such as the Vanderbilt
  • I learned to multi-task and how to effectively communicate with patients
  • I was responsible for insurance verification, co-pays and balancing financial reports

Intern

Department, Families, DCYF
08.2023 - 12.2023
  • While interning at the DCYF office, I was responsible for entering case notes, keeping track of visitation rights, preparing for court, and visiting families for home and wellness checks
  • I shadowed caseworkers for the majority of my time at the internship.

Camp Recreation
07.2017 - 07.2019
  • At Camp Recreation, I was a volunteer that helped, worked with, and cared for adults with disabilities
  • I was able to spend time and care for these adults for four days
  • During those four days, I was in charge of their food, medicine, and general care
  • I volunteered with them for 3 summers in a row before having to move away for college.

Volunteer

Vacation Bible School
06.2012 - 06.2018
  • Vacation Bible School or VBS was a week long camp that was set up by my middle school
  • During VBS, I would be in charge of a group of kids, ages ranging from 3-10, for about 4 hours
  • Over the span of those four hours, those children were entirely my responsibility


Caregiver

Family Members
08.2015 - 04.2017
  • My grandfather was diagnosed with Parkinson's Disease in 2010
  • From 2010 until 2015, I would periodically take care of my grandfather when my grandmother was unable to do so
  • My grandmother's arthritis was getting worse and she needed help with daily things and taking care of my grandfather
  • From 2014 until 2017, when he passed away, I would keep track of his medication, food, appointments and care.

Education

High school diploma -

Santa Margarita Catholic High School
Rancho Santa Margarita, CA

Bachelor of Science - Psychology and Human Development

Washington State University
Pullman, WA
12.2023

Skills

  • Tutoring (1 year)
  • Teaching (3 years)
  • Caregiving (2 years)
  • Patient Care (2 years)
  • Developmental Disabilities Experience
  • Home Care (2 years)
  • Experience with Children (6 years)
  • Special Needs
  • Medical Receptionist
  • Triage
  • Medical Records
  • Medical Scheduling
  • Insurance Verification
  • Medical Office Experience
  • Epic

References

Alison O'Brien

Clinic Manager at Palouse Pediatrics

208-215-6708

alison.obrien@pullmanregional.org


Lauri Gay

Lead Receptionist at Palouse Pediatrics

509-532-3915

lauri3232@hotmail.com


Maricarmen Shields

Physician at Palouse Pediatrics

303-868-7925

maricarmen.shields@pullmanregional.org


Rhonda Tollenson

DCYF Case Worker

509-288-2722



Timeline

Intern

Department, Families, DCYF
08.2023 - 12.2023

Medical Receptionist

Palouse Pediatrics
07.2021 - Current

Camp Recreation
07.2017 - 07.2019

Caregiver

Family Members
08.2015 - 04.2017

Volunteer

Vacation Bible School
06.2012 - 06.2018

High school diploma -

Santa Margarita Catholic High School

Bachelor of Science - Psychology and Human Development

Washington State University

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Michaela Gonzalez