Michaela Grauer
Ashland,MA
Summary
Knowledgeable and Results-oriented Training Store Manager with over 17 years of experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company objectives and store profitability. Successful in fast-paced, deadline-driven environments, overseeing all areas of daily operations and making effective policy decisions to positively impact business and build productive working relationships.
Overview
18
18
years of professional experience
Work History
Training Store Manager
Sephora
Natick, MA
09.2012 - Current
- Develop strategies to maximize store sales potential by accurately forecasting sales, aligning staffing plans with the business trends and adjusting payroll accordingly
- Analyze business trends, create action plans and share opportunities with the store team. Coordinate with appropriate partners (DM/RM/FSC) to plan to minimize business risk and maximize business potential.
- Build relationships with key stakeholders to grow business networks and determine business opportunities to deliver on Sephora's objective metrics and achieve operational excellence.
- Manage inventory management through inventory tracking, cycle counts, audits, shrinkage control and reverse logistic cycles.
- Manage the overall operations of the store. Provide direction and feedback to the Operations team to ensure all backstage tasks are completed in a timely and productive manner within company standards.
- Lead the process that ensures all merchandising concepts and onstage visuals are within company standard. Plan and execute all Merchandising Updates, Animations and Retrofits.
- Build and Maintained effective teams by hiring, managing and developing top talent.
- Train direct reports and support the training of all other employees in the store through consistent coaching and feedback.
- Monitor and manage employee performance by identifying and managing gaps in productivity through coaching and formal performance counseling
- Conduct regular Career Development Conversations with direct reports and follow up on action plans. Ensure Career Development Conversations occur regularly for all employees.
- Provide training, insight and mentoring to newly hired leadership employees to supply knowledge of company programs, policies/procedures and systems.
- Support and test training materials, manuals, procedures and visual aids to effectively launch organizational programs and initiatives.
Store Manager
Sephora
Cambridge, MA
01.2010 - 08.2012
New Store Opening Team
Sephora
San Francisco, CA
07.2007 - 12.2009
Specialist/Assistant Store Manager
Sephora
Burlington, MA
01.2006 - 06.2006
Education
Bachelor of Science - Textiles, Fashion Merchandising And Design
University of Rhode Island
Kingston, RI12.2000
Skills
- Recruit and Hire
- Operational Excellence
- Visual Merchandising/Pride
- Drives Results
- Client Focused
- Strategic Vision
- Engages and Inspires
- Helps Others Grow/Development
Initiatives
- Operational Workload Project - 2018 - FSC Operations Team did 2 week analysis on my teams operational efficiency and I provided feedback on workload, time allocation for non-selling tasks at all levels and solution based ideas for future enhancements.
- Sephora Mix Test and Launch - 2020 - Group of 8 SM's/DM's/RM's that tested, provided feedback and named new communication platform for the company.
- CEL Refresh Pilot - 2021 - Worked with Education and People Development Team to support in the updated and refresh of the company's CEL program.
- Foundational Leadership Training Pilot - 2021 - Provided feedback and supported in the development of content for updated Leadership Foundational Training.
- Payroll Allocation Pilot - 2021 - Group of SM's that provided feedback and discussion around payroll needed by volume code/headcount/workload.
- SOUL Committee - Services - 2022 - Provided feedback and solutions to Services Pilot and future services program and initiatives.
- Business Acumen Committee 2023 - Group of DM's and SM's that provided feedback and content to People Development Team for Sephora's New 2023/2024 Business Acumen MSL modules and learnings.
- District Manager Onboarding and Training 2023/2024 - Facilitated External District Manager Onboarding and Training. Developed training agenda and compiled continued training documents and support plan.
Accomplishments
- Training Store Manager 2012-2024.
- Recognized as a Sephora Values Award Winner in 2008, 2011, 2013 and 2019 for outstanding performance and team contributions.
Timeline
Training Store Manager
Sephora
09.2012 - Current
Store Manager
Sephora
01.2010 - 08.2012
New Store Opening Team
Sephora
07.2007 - 12.2009
Specialist/Assistant Store Manager
Sephora
01.2006 - 06.2006
Bachelor of Science - Textiles, Fashion Merchandising And Design
University of Rhode Island
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