Michael A. Harris
Alpharetta,GA
Summary
Experienced sales professional with 20 plus years in the areas such as customer service, collections, credit, as well as the past 9 years in full cycle sales. I am experienced in Lead generation, prospecting, cold calling, inside sales, outside sales, and retention. I also have experience with B2B sales, Account Management, and Telesales. As a top performer in the sales industry, I will provide a genuine one on one first class experience with each and every customer. I strive everyday to be professional, ethical, passionate, and I am extremely hard working and serious about this profession. In the end I am the ultimate team player.
Overview
15
15
years of professional experience
Work History
National Account Executive
CDE, Inc.
08.2022 - Current
- Manage, support and grow business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolve sales, service and account issues to maximize customer satisfaction.
- Boosted sales by 45% since my arrival to CDE, using cross-selling techniques.
- Gained 37 new customers and delivered $19,800.00 in account revenue by overseeing new account sales.
- Brought lapsed accounts back to active status which providing $7,800 additional revenue.
- Earned top spot out 55 employees across Marietta and Alpharetta offices for outstanding account executive for the past two months also contributing my talents to our credit and debit teams.
- Forecasted sales of $15,000 dollars and set successful policies to achieve sales objectives and related metrics within timeframe.
- Professionally handled all complex problems using consultative sales techniques to positively impact sales and business direction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Inside Sales Specialist/Cross Sales Retention
MerchantE
04.2020 - 08.2022
- Delivered payments management solutions, enabling organizations to improve the way they send, receive, and settle payments. Our E- Commerce Platform enabled merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, NFC and DCC capabilities, global leaders in retail, hospitality education and financial services trusted MerchantE to deliver unmatched security and advanced, value-added services.
As an enterprise data security company, providing unique solutions that couple tokenization and end-to-end encryption (E2EE). Developed a patent-pending solution for handling payment card transactions for merchants that will help them avoid a majority of, if not all of, PCI Compliance requirements and will secure payment card data from card swipe through authorization and settlement.
Offered payments platform that online checkout technology to retailers. Developed checkout experiences platform designed to boost the e-commerce business with new revenue. The platform gave shoppers the ability to complete checkout in a one-click experience that drove higher conversions without using passwords, usernames, or reusing personal or payment information.
Provided payment gateways, processors, all-in-one payment acceptance platforms, and token service providers for e-commerce and point-of-sale transactions. These platforms secured the acceptance of payments through 3D secure authentication, payment tokenization, and PCI-validated point-to-point encryption (P2PE).
Helped companies accept more payments around the world through one integration. Unified global payment processing platform features in-country acquiring, relevant payment methods, feature parity across geographies, fraud filters, and reporting features, all via one API. Enabled SMBs to accept payments and send funds to other businesses internationally.
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
- In charge of seeking out new business opportunities through cold calling and inbound leads to engage, consult, and close local deals
- Develop familiarity with each merchant's business including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers
- Utilize knowledge of deal structure and strategy to reach VPromos and merchant's desired outcomes and maximize profit
- Take ownership of contract negotiation process dealing with margins, discounts, and other critical elements
- Consistently achieve and/or exceed sales target
- Work with Merchant Development teams post-close to ensure a flawless transition of accounts and align on merchant strategy
- Drive market growth for both quality of merchants and revenue
Investment Associate
Kabbage Inc
03.2015 - 04.2019
- Responsible for engaging existing Kabbage customers through heavy telephone sales, email campaigns and responding to marketing initiatives
- Prospecting current customers by building rapport and researching business to overcoming objections and close deal
- Manage portfolio of existing customers through efficient pipeline management
- Understanding SMB landscape such as cash flow trends, ROI
- Exceeding monthly sales goals and achieving daily metrics
- Handled financial transactions worth over $250,000
- Increased returns for clients by 30% annually
- Managed over 50 customer calls per day
- Increased sales by 10% every month for 48 months
- Performed at the highest levels in the company making the President's Club 4 out of 5 years while employed.
Credit Analyst III, Collections Account Manager
Hyundai Capital America
08.2012 - 12.2014
- Created reports to update the company on the team's progress
- Distributed reports to the appropriate personnel
- Provided any training that team members need
- Developed a strategy to ensure team members met their goals
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
- Generate financial ratios, using computer programs, to evaluate customers' financial status
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
- Manage client's large portfolio of accounts that are 90+ days past due for car loans
- Effectively communicate with customers to establish payment plan
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
BA - Criminal Justice
Fort Valley State University
Fort Valley, GA1993
Skills
- Ecommerce
- Creating sales strategies
- Sales report analysis
- Software sales proficiency
- Salesforce proficiency
- B2B sales master
- Territory sales management
- Consistently meets sales goals
- Sales techniques
- Sales cycle forecasting
- Sales negotiation
- Understanding of sales retention
- Salesforce knowledge
- Consultative sales techniques
- Meeting sales goals
- Sales quota attainment
- Sales strategizing
- B2B sales prowess
- Commercial sales practice
- Outbound sales calling
- Consultative sales skills
- Sales and marketing expertise
- Sales forecasts
- Solutions-based sales
- Salesforce expertise
- Sales Development
- Sales Agreement
- Sales generation
- Sales contracts
- Sales lead pipeline
- Commission-based sales
- Business Development And Planning
- Customer Presentations
- Salesforce
- Software Sales
- Value Proposition
- Forecast Preparation
Affiliations
- Member, Omega Psi Phi Fraternity Incorporated, 1993
Timeline
National Account Executive
CDE, Inc.
08.2022 - Current
Inside Sales Specialist/Cross Sales Retention
MerchantE
04.2020 - 08.2022
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
Investment Associate
Kabbage Inc
03.2015 - 04.2019
Credit Analyst III, Collections Account Manager
Hyundai Capital America
08.2012 - 12.2014
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
BA - Criminal Justice
Fort Valley State University