Michaela Harris
Blacklick,OH
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis, and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements, and stakeholder engagement procedures to align with strategic goals.
Overview
10
10
years of professional experience
Work History
E-commerce Subject Matter Expert Agent
Costco Wholesale Corp
09.2020 - Current
- Process refunds and manual orders in a home office environment using Touch Tone payment. (TTP)
- Provide warehouse support for any issues that arise in our warehouses.
- Supported logistics by reaching out to customers and suppliers to coordinate deliveries.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Created successful sales presentations to highlight membership, overcome objections, and close sales.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
Cashier
Costco Wholesale Corp
05.2016 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Upsold additional products and services to increase revenue.
- Stocked, tagged, and displayed merchandise as required.
- Lifted up to 50 pounds at once and used a forklift to move heavier loads.
Stylist
Beauty Brands
07.2015 - 05.2016
- Using state-of-the-art techniques in color and chemical treatment - Keep current on hair trends.
- Merchandising new store opening.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Shift Leader
Saks Fifth Avenue
08.2014 - 05.2016
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
DSW Shoephoria
10.2014 - 12.2015
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests online.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Cosmetology -
Aveda Institute-Columbus
01.2015
Diploma in Distinction & Certificate of Specialization -
Fort Hayes High School
01.2014
Skills
- Organizational Skills
- Conflict Resolution
- Teamwork and Collaboration
- Payment Collection
- POS Systems
- Customer Service
- Records Maintenance
- CRM Software
- De-Escalation Techniques
- Administrative and Office Support
- Sales and Upselling
- Document and Records Management
- Telephone Etiquette
Timeline
E-commerce Subject Matter Expert Agent
Costco Wholesale Corp
09.2020 - Current
Cashier
Costco Wholesale Corp
05.2016 - 09.2020
Stylist
Beauty Brands
07.2015 - 05.2016
Customer Service Representative
DSW Shoephoria
10.2014 - 12.2015
Shift Leader
Saks Fifth Avenue
08.2014 - 05.2016
Cosmetology -
Aveda Institute-Columbus
Diploma in Distinction & Certificate of Specialization -
Fort Hayes High School