Michaela Hartz
Sackets Harbor,NY
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining audiences and maintaining strong reputation for customer satisfaction. Exceptional knowledge of the Army Values to drive campaigns and achieve desired results with local audiences and commercial partners.
Overview
7
7
years of professional experience
Work History
Military Intelligence Officer
United States Army Reserve, United States Army
2023.05 - Current
- Monitored surveillance and personnel to maximize unit and facility safety.
- Advised senior military members and commanders based on intelligence findings.
- Assisted in development of training matrices and policies to support operations.
Dance Teacher
Rhonda's Footeworks
2023.05 - Current
- Promoted a personal media page to implement new branding and distribute class options for the upcoming season.
- Planned, prepared, and delivered lesson plans introducing students to classic and urban dance techniques.
Customer Service Associate
Salone Estetica
2020.05 - 2022.12
- Produced engaging content on the latest media trends and assisted in building a strong brand identity via social media.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Russo's Tux And Limousine
2017.01 - 2019.06
- Posted weekly social media advertisements to engage local customers and promote new inventory.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts - Psychology
Norwich University
Northfield, VT04.2023
Bachelor of Arts - Criminal Justice
Norwich University
Northfield, VT04.2023
Skills
- Situational Awareness
- Operational Planning
- Organization
- Leadership
- Oral & Written Communication
- Microsoft Excel, Word, Powerpoint
- Canva
- Paid Ads (Google, Facebook, Instagram, etc.)
Timeline
Military Intelligence Officer
United States Army Reserve, United States Army
2023.05 - Current
Dance Teacher
Rhonda's Footeworks
2023.05 - Current
Customer Service Associate
Salone Estetica
2020.05 - 2022.12
Customer Service Associate
Russo's Tux And Limousine
2017.01 - 2019.06
Bachelor of Arts - Psychology
Norwich University
Bachelor of Arts - Criminal Justice
Norwich University
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