Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Heather

Las Vegas,NV

Summary

As a dynamic and dedicated professional, I bring a strong background in both customer service and animal care. I'm known for my exceptional communication and animal handling skills, and I've consistently enhanced client experiences while ensuring the well-being of all pets. My positive attitude and trustworthiness are evident in every interaction.

I am a reliable and punctual member of any animal care team, with proven skills in cleaning and maintaining animal areas, coordinating inventory, and managing the animals' needs with compassion. I'm highly organized and hardworking, with excellent communication and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Professional Pet Sitter

Self Employed
01.2017 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
  • Communicated professionally with pet owners via phone, email, and text.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Offered overnight stays at clients'' homes for extended periods when required, ensuring continuity of care for pets.
  • Gave medication to pets following guidelines from owners.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.

Organizer

Terbear Collectibles
04.2025 - 05.2025
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Maintained clear communication channels between all parties involved in the planning process, ensuring timely updates and issue resolution.
  • Developed systems-based approach to establish successful completion of event tasks.

Key Carrier

Citizen Watch
05.2019 - 02.2021
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Key Carrier

Marshalls
02.2012 - 05.2019
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.

Education

Arbor View High School
Las Vegas, NV
06-2012

Skills

  • Strong communication skills
  • Animal handling expertise
  • Patience and calmness
  • Background check clearance
  • Flexible schedule availability
  • Client confidentiality
  • Honest and trustworthy
  • Positive attitude
  • Adaptability and dependability
  • Medication administration

Timeline

Organizer

Terbear Collectibles
04.2025 - 05.2025

Key Carrier

Citizen Watch
05.2019 - 02.2021

Professional Pet Sitter

Self Employed
01.2017 - Current

Key Carrier

Marshalls
02.2012 - 05.2019

Arbor View High School

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Michaela Heather