Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Server
Michaela Hekekia

Michaela Hekekia

Kansas City,KS

Summary

Dynamic business owner with a proven track record at Honest Multiservices LLC, excelling in strategic marketing and personnel management. Successfully trained teams to enhance customer relations and implemented effective marketing campaigns, driving business growth. Skilled in operations management, ensuring efficient business performance while fostering a collaborative work environment.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Honest Multiservices LLC
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Administrative Assistant

All Pro Handyman Can
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Server

Denny’s
10.2022 - 03.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Processed orders and sent to kitchen employees for preparation.

Education

GED - General Studies

Junction City High School
Junction City, Kansas
05.2000

Associate Of Applied Business - Intro To Business

Cloud Community College
Junction City, Kansas
01.2000

Skills

  • Marketing campaign development
  • Personnel management
  • Strategic marketing
  • Operations management
  • Small business operations
  • Marketing expertise
  • Employee training
  • Business marketing
  • Customer relations

Accomplishments

Commercial driver’s license

Freight broker

Dispatcher

Logistics management

Certification

Freight broker

Dispatcher

Logistics management

Timeline

Server

Denny’s
10.2022 - 03.2023

Business Owner/Operator

Honest Multiservices LLC

Administrative Assistant

All Pro Handyman Can

GED - General Studies

Junction City High School

Associate Of Applied Business - Intro To Business

Cloud Community College

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Michaela Hekekia