Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michaela Henderson

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Cane's Restaurants
05.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Bartender

Peel Woodfired Pizza
04.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender/Server

Applebee's Neighborhood Grill & Bar
07.2021 - 04.2024
  • Tended drinks for the bar and the entire restaurant on busy weekend nights.
  • Trained new hires and new bartenders within the company.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Paraprofessional

O'Fallon Township High School
08.2019 - 05.2023
  • Works with individuals with special needs, developmental or cognitive delays
  • Assists students with tasks, eating, speaking, and bathroom needs
  • Occasionally proctors tests for high functioning program

Education

Bachelors Degree - Corporate Communications, Public Relations and Advertising

Lindenwood University
Belleville, IL
01.2018

Skills

  • Social Media Marketing
  • Efficient in Microsoft Applications
  • Group Work
  • Problem Solving
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Customer-oriented
  • Food service background

Certification

  • Basset Training - 3/10/25-3/10/28
  • ServSafe (Food Handlers) Training - 1/24/24-1/24/29

Timeline

Restaurant Manager

Raising Cane's Restaurants
05.2024 - Current

Bartender

Peel Woodfired Pizza
04.2024 - Current

Bartender/Server

Applebee's Neighborhood Grill & Bar
07.2021 - 04.2024

Paraprofessional

O'Fallon Township High School
08.2019 - 05.2023

Bachelors Degree - Corporate Communications, Public Relations and Advertising

Lindenwood University

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