Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michaela Holliday

Collierville,TN

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Overview

8
8
years of professional experience

Work History

Client Service Representative

Creative Co-Op
10.2019 - Current
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

Assistant Manager, Bartender

Outback Steakhouse
06.2018 - 10.2019
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Addressed customer service inquiries quickly and accurately.

Manager

Olde Style Vape Company
09.2016 - 06.2018
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Decreased costs by negotiating with vendors and suppliers for better prices.

Education

Multidisciplinary Studies 3.66 GPA

University of Mississippi
Oxford
01.2022

Associate of Arts - 3.3 GPA

Northwest Mississippi Community College
Senatobia, MS
12.2020

GED -

Gateway Christian Schools
Memphis, TN
05.2014

Skills

  • Strong problem solving
  • Multi-tasking
  • Collaborative team player
  • Customer relations
  • Product and service knowledge
  • Sales expertise
  • Retail sales customer service
  • Reliable and punctual
  • Customer support
  • Call center experience
  • Apprise experience
  • Quickbooks
  • Excel Experience

Affiliations

Phi Theta Kappa Honor Society

Timeline

Client Service Representative

Creative Co-Op
10.2019 - Current

Assistant Manager, Bartender

Outback Steakhouse
06.2018 - 10.2019

Manager

Olde Style Vape Company
09.2016 - 06.2018

Multidisciplinary Studies 3.66 GPA

University of Mississippi

Associate of Arts - 3.3 GPA

Northwest Mississippi Community College

GED -

Gateway Christian Schools

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Michaela Holliday