Michaela Hopkins
Roseville,CA
Summary
Proven leader in food service management, notably with Target, where I enhanced customer satisfaction and efficiency through strategic staff training and development, and rigorous health and safety compliance. Skilled in operations management and team motivation, I consistently improved service standards, achieving notable increases in customer satisfaction scores.
Overview
6
6
years of professional experience
Work History
Food Service Team Leader
Target
11.2020 - Current
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Hostess
Red Robin
09.2020 - 12.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
Team Member
Round Table Pizza, Inc
10.2018 - 09.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified orders prior to completing deliveries to avoid customer complaints.
Education
High School Diploma -
Calaveras High School
San Andreas, CA06.2020
Skills
- Health and safety compliance
- Employee Scheduling
- Staff Training and Development
- Operations Management
- Task Delegation
- Team Leadership
- Food safety knowledge
- Hiring procedures
- Customer Service
- Business Planning
- Verbal and written communication
- Time Management
Timeline
Food Service Team Leader
Target
11.2020 - Current
Hostess
Red Robin
09.2020 - 12.2020
Team Member
Round Table Pizza, Inc
10.2018 - 09.2020
High School Diploma -
Calaveras High School