Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Howard

Gillette,WY

Summary

Adept at managing high-stress situations and delivering exceptional customer service, my tenure at Boys & Girls Club. honed my skills in efficient work pace and strong communication. Proven ability to maintain confidentiality and streamline office operations, I significantly enhanced client satisfaction and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Jr Sandwich Artist

Subway
06.2024 - Current
  • Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Managed cash transactions accurately, ensuring proper handling of money and maintaining a balanced register.
  • Assisted in inventory management to ensure adequate supplies for daily operations.

Administrative Assistant

Chisholm Insurance Co.
04.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Service Representative

Pointe Pest Control LLC
10.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Administrative Assistant

Sequim Food Bank
08.2019 - 09.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Education

No Degree - Psychology

Gillette College
Gillette Wyoming
06.2027

High School Diploma -

Campbell County High School
Gillette Wy
06.2013

Skills

  • Excellent customer service
  • Strong Communication Skills
  • Efficient Work Pace
  • Cash Handling Abilities
  • Cross-Training Capabilities
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer and client relations
  • Scheduling appointments

Timeline

Jr Sandwich Artist

Subway
06.2024 - Current

Administrative Assistant

Chisholm Insurance Co.
04.2023 - 12.2023

Customer Service Representative

Pointe Pest Control LLC
10.2021 - 09.2023

Administrative Assistant

Sequim Food Bank
08.2019 - 09.2021

No Degree - Psychology

Gillette College

High School Diploma -

Campbell County High School

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Michaela Howard