Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michaela Jackson

Michaela Jackson

Hopkinsville

Summary

I am a dedicated and reliable person and I have a strong work ethic. Many of my current, as well as former, coworkers and management can all agree that I bring joy and positivity into any room I enter. I believe that if I set my mind on something, it can be accomplished with the determination and dedication I have. I am known for creating engaging and developmentally appropriate lesson plans. Proven ability to foster nurturing and inclusive classroom environment. Valued team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in child development and classroom management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Toddler/Preschool Teacher

The Children's Academy of Hopkinsville
05.2022 - 06.2025
  • Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development
  • Cultivated positive relationships with students, enhancing classroom engagement and cooperation.
  • Utilized various teaching methods such as storytelling, hands-on activities, and group projects to engage students in the learning process
  • Implemented behavior management strategies to promote positive classroom behavior and create a safe and inclusive learning environment
  • Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had
  • Established positive relationships with colleagues through effective communication, collaboration, and teamwork
  • Encouraged physical activity through structured outdoor playtime activities that promoted gross motor skills development
  • Implemented positive discipline strategies that focused on teaching appropriate behavior rather than punishment
  • Utilized visual aids, props, and manipulatives to make lessons more engaging and interactive for young learners
  • Utilized various teaching methods such as storytelling, music, art, and play to engage toddlers in interactive activities
  • Fostered a positive and nurturing classroom environment to promote learning and growth
  • Ensured the safety of all children by closely supervising them during indoor/outdoor activities
  • Implemented behavior management strategies to promote positive behavior in the classroom
  • Promoted independence skills among toddlers by encouraging self-help tasks such as dressing themselves or cleaning up after activities
  • Coordinated activities promoting physical, emotional, and intellectual growth in preschool children.

Server/Bartender

Logan's Roadhouse
12.2019 - 09.2023
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

Server

Hopkinsville Golf and Country Club
11.2020 - 07.2021
  • Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
  • Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
  • Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy
  • Responded promptly to guest requests or concerns, resolving issues in a professional manner
  • Demonstrated excellent time management skills by efficiently serving multiple courses to large groups
  • Collaborated with the event planner to ensure seamless execution of themed banquets, including decorations and ambiance

Pharmacy Technician/ Cashier

Walmart Supercenter
06.2019 - 01.2020
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Trained new staff on company policies, procedures, and operational best practices.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.

Server

Texas Roadhouse
01.2019 - 05.2019
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Trained and mentored new staff on service protocols and menu knowledge.
  • Developed strong relationships with members, enhancing overall dining experience.
  • Managed multiple tables efficiently during peak service hours, maintaining high service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Teacher's Assistant

Tiffany's Lil Bratz
07.2017 - 05.2018
  • Facilitated daily activities promoting creativity, teamwork, and problem-solving among children.
  • Monitored child behavior to ensure safety and adherence to classroom guidelines.
  • Collaborated with parents to discuss children's progress and address concerns effectively.
  • Maintained open and effective communication with parents about their child's progress and areas for improvement.
  • Monitored classroom to verify safe and secure environment.
  • Supported children's emotional development by providing comforting presence and listening to their concerns.
  • Improved classroom management by establishing clear rules and using positive reinforcement techniques.
  • Enhanced children's social skills by organizing group activities and encouraging cooperative play.

Hostess/Cashier

Texas Roadhouse
10.2016 - 05.2018
  • Managed guest seating arrangements to optimize flow and minimize wait times.
  • Provided exceptional customer service by greeting and assisting guests promptly.
  • Coordinated communication between front-of-house staff and kitchen for efficient service delivery.
  • Trained new hostesses on best practices for guest interactions and operational procedures.
  • Monitored dining area cleanliness and ambiance, ensuring welcoming environment for guests.

Customer Service Representative

Agero, Inc.
04.2018 - 11.2018
  • Collaborated with cross-functional teams to streamline communication processes and improve response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/Sales Associate

Goodwill Industries
08.2016 - 10.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Greeted customers entering store and responded promptly to customer needs.

Education

No Degree -

Nashville State Community College
Clarksville, TN
05-2026

High School Diploma -

Northeast High School
Clarksville, TN
05-2017

Skills

  • Classroom management
  • Classroom organization
  • Child development
  • Positive reinforcement
  • Parent-teacher communication
  • Lesson planning
  • Early childhood education
  • Group and individual instruction
  • Activity planning
  • Curriculum planning
  • Social skills development
  • Age-appropriate assessment
  • Behavior management
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Cleanliness standards
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Safe food handling
  • Quality control
  • Performance improvement
  • Task prioritization

Certification

  • CPR Certification Present
  • Food Handler Certification Present
  • First Aid Certification Present

Timeline

Lead Toddler/Preschool Teacher

The Children's Academy of Hopkinsville
05.2022 - 06.2025

Server

Hopkinsville Golf and Country Club
11.2020 - 07.2021

Server/Bartender

Logan's Roadhouse
12.2019 - 09.2023

Pharmacy Technician/ Cashier

Walmart Supercenter
06.2019 - 01.2020

Server

Texas Roadhouse
01.2019 - 05.2019

Customer Service Representative

Agero, Inc.
04.2018 - 11.2018

Teacher's Assistant

Tiffany's Lil Bratz
07.2017 - 05.2018

Hostess/Cashier

Texas Roadhouse
10.2016 - 05.2018

Cashier/Sales Associate

Goodwill Industries
08.2016 - 10.2017

No Degree -

Nashville State Community College

High School Diploma -

Northeast High School

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Michaela Jackson