Jaydah Glasgow
Brooklyn
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Baileys Medical Equipment & Supplies
05.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Front Desk Receptionist
Neighborhood Dental
04.2022 - 12.2023
- Managed and organize specialist referrals
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized and maintained files and records to ensure up-to-date documentation.
- Confirmed appointments, communicated with clients, and updated client records.
Contact Center Customer Care Specialist
Target
01.2020 - 04.2022
- Identified issues that require further attention and transferring them to the appropriate department.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Arts - Criminal Justice
Delaware State University
Dover, DE05-2021
High School Diploma -
Bedford Academy High School
Brooklyn, NY06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Baileys Medical Equipment & Supplies
05.2024 - Current
Front Desk Receptionist
Neighborhood Dental
04.2022 - 12.2023
Contact Center Customer Care Specialist
Target
01.2020 - 04.2022
Bachelor of Arts - Criminal Justice
Delaware State University
High School Diploma -
Bedford Academy High School
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