Michael A. Jones
Renton,WA
Summary
Accomplished, and results driven customer service professional with over 20 years of experience. A critical thinker and respectful liaison for client escalation issues with strong interpersonal skills. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
17
17
years of professional experience
Work History
HCV Specialist
Renton Housing Authority
07.2014 - 12.2022
- Created, prepared and maintained tenant files, including filing for caseload of 250.
- Scheduled and conducted annual and interim rent changes redetermination of eligibility following established guidelines and procedures.
- Responded in timely manner to inquiries from owners, clients and general public.
- Routinely interacts with participant's and landlord/owners of diverse backgrounds.
- Conducted HQS and QC inspections.
- Leasing.
- Rental Assistance.
- Assistant Manager.
- Occupancy Management Specialist.
Assistant Property Manager
Senior Housing Assistance Group
07.2010 - 11.2011
- Assisted with daily operation of 244-unit family community.
- Addressed and resolved challenging tenant behaviors proactively and respectfully.
- Processed all move in/move outs.
- Completed frequent routine inspections of building to identify repair needs.
- Processed rent and invoices generated by property, confirmed timely payment and managed delinquency of rental or other payments.
- Established strong professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Posted policies and rules in common areas for tenant review
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight
Assistant Property Manager
JRK Property Manage Group
07.2010 - 10.2011
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Completed annual rent calculations using housing database software.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Resident Manager
Housing Resources Group
01.2006 - 10.2008
- Managed daily operation of 75-unit tax credit building
- Guided potential residents through property and accepted and completed new renter applications
- Light maintenance
- Resolved legal issues and neighborhood disputes with help of strong communication skills, policy expertise and knowledge of local laws
- Supervised 2 employees.
- Kept properties in compliance with local, state and federal regulations.
- Used E-Site software to maintain resident database of personal information, repairs and lease agreements.
- Conducted property move-ins, move-outs and walk-through inspections.
- Collected and maintained careful records of rental payments and payment dates.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Education
Human Development\Relations Certificate - Human Development
Pierce College
Puyallup, WA04.2014
Computer Software Courses Certificate -
Seattle Community College
Seattle, WA09.2012
Some College (No Degree) - Human Services
Tacoma City College
Tacoma, WASkills
- Respect and maintain confidentiality
- Of client interviews
- Organizational and effective time
- Management
- Proficient with Yardi One Excellent customer service and
- Telephone etiquette
- Ability to work independently and/or with team
- Ability work under pressure
- Flexible
- Microsoft Office
- Eviction Coordination
Timeline
HCV Specialist
Renton Housing Authority
07.2014 - 12.2022
Assistant Property Manager
Senior Housing Assistance Group
07.2010 - 11.2011
Assistant Property Manager
JRK Property Manage Group
07.2010 - 10.2011
Resident Manager
Housing Resources Group
01.2006 - 10.2008
Human Development\Relations Certificate - Human Development
Pierce College
Computer Software Courses Certificate -
Seattle Community College
Some College (No Degree) - Human Services
Tacoma City College
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