Michaela Kilcullen
New York,NY
Summary
Personable and dedicated Customer Service Representative . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Reliable, responsible, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Interim Family Nanny
Morganthal Family
Manhattan, NY
01.2024 - Current
- Cooked nutritious meals to promote healthy diet and nutrition.
- Communicated with parents about daily activities and any concerning behaviors.
- Enforced rules to teach good manners and maintain safe environment.
- Assisted children with completing homework and special assignments to improve academic performance.
Family Nanny
O'Donnell Family
Manhattan, NY
07.2019 - 09.2023
- Cared for two children ages 8 to 15.
- Regulated children's schedules to balance rest, learning and play.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Assisted child with developmental delays with tasks like going to the bathroom, bathing, and occupational therapy exercises.
Family Nanny
Stanula Family
DeKalb, IL
09.2017 - 05.2019
- Looked after children, ages four months to ten years for three years.
- Cleaned the house, including laundry, sweeping and mopping.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Tutored children in math.
- Supervised children while parents were on vacation, business trips and weekend getaways.
- Transported children to and from school, extra-curricular activities and play-dates.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Server
Steak n Shake
01.2017 - 07.2018
- Greeted and seated guests.
- Took and delivered food and drink orders quickly and accurately.
- Performed daily shift duties such as maintaining a clean and sanitary work area.
- Worked alongside other team members to create a positive environment for both employees and restaurant guests.
Games Team Member
Six Flags Great America
Gurnee, IL
04.2012 - 09.2016
- Acquired customer service and sales experience.
- Developed cash-handling skills.
- Learned to operate a cash register.
Education
-
Grayslake North High School
2014
Psychology, Spanish
Northern Illinois University
Skills
- Experienced in Microsoft Excel
- Proficient in Point of Sale Systems
- Customer and service oriented
- Conflict resolution
- Strong communication skills
- Semi-fluent in Spanish
- Energetic self-starter
- Reliable and punctual
Timeline
Interim Family Nanny
Morganthal Family
01.2024 - Current
Family Nanny
O'Donnell Family
07.2019 - 09.2023
Family Nanny
Stanula Family
09.2017 - 05.2019
Server
Steak n Shake
01.2017 - 07.2018
Games Team Member
Six Flags Great America
04.2012 - 09.2016
-
Grayslake North High School
Psychology, Spanish
Northern Illinois University