Michaela Kitzmiller
Kalispell,MT
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Personable Service Writer accomplished in coordinating service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Overview
11
11
years of professional experience
Work History
Receptionist, Accounts Receivable
Loren's Auto Repair
08.2022 - Current
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Streamlined front desk operations for increased efficiency and improved guest experience.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Increased accuracy in financial reporting by carefully reviewing account statements and correcting discrepancies.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
Service Writer
Jesco Marine And Power Sports
02.2021 - 08.2022
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Responded to customer calls and emails to answer questions about products and services.
- Handled insurance claims
Chiropractic Assistant
Basler Family Chiropractic
10.2019 - 02.2021
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Administrative Assistant/General Laborer/Bookkeeper
Adesco
04.2019 - 09.2019
- Basic admin work
- Coordinate the launch and storing of barges/fishing boats at the beginning and end of the fishing season
- Operating heavy equipment (i.e dumptruck, excavator and telehandler forklift)
- General labor work
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- I9 verification
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Provided support to skilled trades workers, enabling them to focus on specialized tasks for optimal results.
Team Member/Trainer
Costa Vida
04.2017 - 03.2019
- Improved employee performance by designing and implementing effective training programs.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.+
Graphic Design Assistant
Oilfield Nameplates
10.2016 - 04.2017
- Enhanced brand visibility by designing eye-catching marketing materials for print and digital platforms.
- Streamlined the design process by organizing project files and maintaining a consistent workflow.
- Supported the lead designer with conceptualization and execution of various projects, ensuring timely completion.
- Assisted in creating visually appealing presentations that effectively communicated key information to clients.
- Conducted thorough research on design trends and competitor strategies, informing team decisions on visual direction.
- Managed multiple projects simultaneously while meeting tight deadlines, ensuring client satisfaction.
- Proofread and edited designs before final approval, minimizing errors and maintaining high-quality standards.
Housekeeper Supervisor
Lonestar Jellystone
01.2013 - 02.2016
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
- Improved team productivity with effective delegation and clear communication of expectations to staff members.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
Education
High School Diploma -
Waller Highschool
Waller, TX08.2016
Skills
- Customer Service
- Inventory Tracking
- Accounts Receivable
- Supply Ordering
- Scheduling
- Equipment Management
- Forklift Operation
- Equipment Operation
- Invoice Processing
- Financial Recordkeeping
- Quickbooks
- General Tool Knowledge
Timeline
Receptionist, Accounts Receivable
Loren's Auto Repair
08.2022 - Current
Service Writer
Jesco Marine And Power Sports
02.2021 - 08.2022
Chiropractic Assistant
Basler Family Chiropractic
10.2019 - 02.2021
Administrative Assistant/General Laborer/Bookkeeper
Adesco
04.2019 - 09.2019
Team Member/Trainer
Costa Vida
04.2017 - 03.2019
Graphic Design Assistant
Oilfield Nameplates
10.2016 - 04.2017
Housekeeper Supervisor
Lonestar Jellystone
01.2013 - 02.2016
High School Diploma -
Waller Highschool