Michaela Krawczuk
Summary
I am someone who takes initiative and has a drive to succeed. I'm highly motivated to expand knowledge and skills. Received QuickBooks certification in December of 2021, and just recertified June 2023.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Residential Building Services
08.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Accounts payable, wrote checks and mailed or scheduled online.
Office Manager / Bookkeeper
ZM FABRICATION & REPAIR
06.2018 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Examined financial statements and income statements to review company's financial performance.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Calculated and prepared checks for utilities, taxes and other payments.
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained and processed invoices, deposits, and money logs.
Receptionist /Diesel Mechanic Assistant
RND Truck Services
04.2020 - 09.2020
- Answered and directed incoming calls using multi-line telephone system.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Repaired lighting, brake and hydraulic systems adjacent to diesel engines.
- Shadowed senior mechanics to develop advanced repair skills.
- Cleaned shop, stored new supplies and put away tools to maintain organized work area.
- Documented parts used and time for repairs to support accurate billing.
- Completed minor repairs and basic upkeep work with minimal supervision.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
Parts Advisor
Royal Buick Gmc
03.2019 - 03.2020
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
Warranty Specialist
Royal Buick Gmc
02.2019 - 02.2020
- Checked documentation for appropriate coding, catching errors and making revisions.
- Process warranty claims through Gm Global warranty Management
- Process all claims through DSC system with the technician's global system number and submit the claim.
- Check if the claim accepts or rejects. If rejected it needs to be sent up with proper documentation.
- Generated, posted and attached information to claim files.
Business Development Representative
Royal Buick Gmc
11.2018 - 05.2019
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Stayed current on company products and services to provide top-notch expertise to customers.
Service Advisor
Royal Buick Gmc
12.2018 - 02.2019
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Produced repair and installation orders and updated master schedule with assignments.
- Detailed operations, expected changes and typical duration of service to customers.
- Promoted available products and services to customers during service, account management, and order calls
- Reached out to customers after completed sales to suggest additional service or product purchases
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Education
High School Diploma -
Sussex County Technical School
Sparta NJ06.2016
Skills
- Teamwork and Collaboration
- Documentation
- Microsoft Office
- Administration and Reporting
- Goal Setting
- Managing Operations and Efficiency
- Billing and Invoicing
- Office Supplies and Inventory
- Accounts Payable and Receivable
- Cash Flow and Reconciliation
- Time Management
- Computer Skills
- Data Entry
- QuickBooks
- Payroll Management
Certification
- QuickBooks Online Certification
Timeline
Office Manager
Residential Building Services
08.2023 - Current
Receptionist /Diesel Mechanic Assistant
RND Truck Services
04.2020 - 09.2020
Parts Advisor
Royal Buick Gmc
03.2019 - 03.2020
Warranty Specialist
Royal Buick Gmc
02.2019 - 02.2020
Service Advisor
Royal Buick Gmc
12.2018 - 02.2019
Business Development Representative
Royal Buick Gmc
11.2018 - 05.2019
Office Manager / Bookkeeper
ZM FABRICATION & REPAIR
06.2018 - Current
High School Diploma -
Sussex County Technical School