Michaela Larsen
Arlington,Wa
Summary
Boasting over a decade of extensive management experience, I have consistently surpassed daily sales targets, overseen effective communication channels, and efficiently organized schedules for large teams. My outstanding leadership skills, unwavering integrity, and unwavering dedication to customer service are clearly demonstrated in my proven track record. With a wealth of knowledge in management and HR duties. My commitment lies in propelling the future of customer experiences through inventive practices and an unwavering focus on customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Spa Manager, Executive Assistant
Penelope and The Beauty Bar
05.2012 - Current
- Duties include overseeing that the daily sales goals are met
- Managing the phone and emails
- Shipping and receiving new inventory
- Helping make the schedule for 40+ employees each month.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Coordinated special events, attracting new clients and boosting overall sales.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Massage Therapist
Penelope and The Beauty Bar
05.2012 - Current
- Duties include overseeing that the daily sales goals are met
- Managing the phone and emails
- Shipping and receiving new inventory
- Helping make the schedule for 40+ employees each month.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Lead Preschool Teacher
Bright Star Kids Academy
11.2008 - 05.2012
- Duties include making and teaching weekly lesson plans
- Working with young children and working with fellow employees as a team to ensure families with a sense of security.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
Canvasser
Penguin Windows
06.2008 - 11.2008
- Duties included setting up appointments door to door and marketing to potential clients
- I was awarded MVP for the month of October, for having the most sales in my department.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Discussed customer feedback with management to optimize customer experience.
- Regularly exceeded daily contact quotas through efficient time management techniques and a focused work ethic.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
Sales Associate
Nordstrom
03.2008 - 06.2008
- Duties included managing the cash register, customer assistance, stocking the inventory, working closely as a team with fellow employees to provide quality customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Real estate Agent
Windermere LLC
08.2006 - 01.2008
- Duties included marketing to potential clients, attending bi-weekly meetings, attending real estate seminars and marketing classes
- Holding Open houses and showing properties to potential buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Education
Massage Therapy -
Everest University
03.2011
Real Estate Licensing -
Rockwell Institute
06.2006
Skills
- Staff Management
- Employee Coaching
- Spa operations
- Performance Evaluations
- Upselling Services
- Customer Feedback Analysis
- Appointment Scheduling
- Customer Acquisition
- Schedule Coordination
- Assignment Delegation
- POS System Operation
- Schedule Management
- Service Marketing
- Hiring procedures
- Staff Training
- Employee Supervision
- Conflict Mediation
- Performance review
- Payment Collection
- Internal Auditing
- Program direction
- Membership promotion
- Software use
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- Adaptability and Flexibility
- Decision-Making
- Task Prioritization
- Self Motivation
- Professionalism
- Time management abilities
- Written Communication
- Telephone Etiquette
- Analytical Skills
Certification
- Massage Therapist License, Wa, 03/12
- CPR and First Aid certificate
- Real Estate License
Timeline
Spa Manager, Executive Assistant
Penelope and The Beauty Bar
05.2012 - Current
Massage Therapist
Penelope and The Beauty Bar
05.2012 - Current
Lead Preschool Teacher
Bright Star Kids Academy
11.2008 - 05.2012
Canvasser
Penguin Windows
06.2008 - 11.2008
Sales Associate
Nordstrom
03.2008 - 06.2008
Real estate Agent
Windermere LLC
08.2006 - 01.2008
Massage Therapy -
Everest University
Real Estate Licensing -
Rockwell Institute
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