Michaela Lee
Biloxi,MS
Summary
I am a future manager/management assistant located in Biloxi, MS. I have hopes of becoming a full-time team member in a corporate or federal setting. I am a student at the University of South Alabama who is in the process of completing my bachelor’s and graduating at the end of this year. My goal is to graduate with a major in English and a minor in History while going on to complete my master’s degree afterward. My passion lies in providing exceptional task management skills and excellent organization to any profession no matter how large the workload. Overall, I am a hard worker who offers hospitality experience and enthusiasm for helping others.
Overview
6
6
years of professional experience
Work History
Receptionist/Dog Technician
The Dawg House
Gulfport, MS
07.2023 - 08.2023
- I checked customers dogs in and out of the kennel
- I managed daycare and boarding dates
- I catered to the needs of each dog including medicine, diet, comfort, and exercise.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
Grocery Stocker
Publix Grocery Store
Mobile, AL
06.2023 - 07.2023
- I handled stocking and blocking of grocery items
- I managed aisles while assisting, directing, and providing information to shoppers in need while working fast paced with team members to complete all necessary tasks.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Assisted customers in locating desired items within the store.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Stocked shelves with products based on customer demand and sales trends.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Rotated and faced product displays for optimal visual appeal.
Hostess
Half Shell Oyster House
Mobile, AL
05.2023 - 06.2023
- I greeted guests with a smile and positive attitude
- I managed tables for servers and scheduled reservations both alone and working alongside team members in a fast-paced stressful environment.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Hostess/Server
Pop’s Pizzeria
Biloxi, MS
06.2020 - 05.2021
- I greeted guests with a smile and positive attitude
- I also gave incredible customer service to patrons, especially regulars, while multitasking by taking orders over the phone and in person
- I managed my tables and the rotation of others' tables both alone and alongside team members.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
Server
Long Beach Market and Deli
Long Beach, MS
10.2019 - 12.2019
- I greeted guests with a smile and positive attitude
- I gave incredible customer service to patrons, especially regulars, while multitasking taking orders over the phone and in person in a fast-paced stressful environment alongside team members.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hostess
Olive Garden
D’iberville, MS
01.2018 - 01.2019
- I greeted guests with a smile and a positive attitude
- I gave excellent customer service to patrons, especially regulars, while managing rotation in a fast-paced stressful environment alongside team members.
Education
Associate Degree - Liberal Arts & Sciences
Mississippi Gulf Coast Community College
Gulfport, MS05.2019
High School Diploma -
Biloxi High School
Biloxi, MS05.2017
Some College (No Degree) - English, Critical Literature
The University of South Alabama
Mobile, ALSkills
- Journalistic Writing
- Proofreading/Editing
- Exceptional Youth Management
- Cleaning and Sanitation
- Phone Etiquette
- Positive and Professional
- Classroom Management and Educational Presentation
- Restaurant Operations
- Scheduling Consultation and Planning
- Guest Engagement
- Customer Service
Duties Accomplishments Related Skills
- Going above and beyond to provide excellent customer service.
- Organizing and scheduling for specific events.
- Using effective time management skills to provide the best service possible.
- Performing research to produce detailed comprehensible works covering complex historical topics such as mental illness, diversity, and women’s rights.
- Using keyboarding skills and developing memorization skills to quickly understand different systems.
- Using basic algebraic knowledge to handle and provide financial services to customers.
- Being fluent in Microsoft and PowerPoint as well as Zoom to organize and manage a group setting.
References
- Lydia Wiggs, Manager, 228-343-5184
- Natalie Adcock, Manager, 228-465-2352
- Janice Oramous, Coworker, 228-357-1355
- Jackie Diep, Coworker, 228-233-8443
Timeline
Receptionist/Dog Technician
The Dawg House
07.2023 - 08.2023
Grocery Stocker
Publix Grocery Store
06.2023 - 07.2023
Hostess
Half Shell Oyster House
05.2023 - 06.2023
Hostess/Server
Pop’s Pizzeria
06.2020 - 05.2021
Server
Long Beach Market and Deli
10.2019 - 12.2019
Hostess
Olive Garden
01.2018 - 01.2019
Associate Degree - Liberal Arts & Sciences
Mississippi Gulf Coast Community College
High School Diploma -
Biloxi High School
Some College (No Degree) - English, Critical Literature
The University of South Alabama
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