Michaela Lira
San Jose,CA
Summary
Enthusiastic team member experienced in front-of-house and back-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards and maintains a clean, work-friendly environment.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
San Jose, CA
04.2021 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Organized group trainings with multiple trainees to maximize efficiency and effectiveness of instruction.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory and practiced proper FIFO methods and ensuring products are labeled with proper expiration dates.
GSR/Front of House Team Member, Froster, Dish/Utility Worker
Nothing Bundt Cakes
San Jose, CA
08.2021 - 06.2023
- Welcomed each patron warmly and engaged with guests through small talk and offered recommendations.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Verified cleanliness of front lobby, organize and sanitized display cases and restocked retail.
- Read arriving order tickets, placed onto ticket track and periodically checked pick-up times on cake orders.
- Took to-go phone orders from guests following standard procedures.
- Arranged baked goods in display bakery cases to increase sales.
- Forster: Assisted bakers in retrieving supplies and making several batches of frosting a day.
- Mastered all frosting stations fast and efficiently.
- Assisted and trained new employees to develop understanding on company procedures and job tasks.
- Has experience with Dish/Utility: Scrubbed pots and pans by hand and help maintained the cleanliness of dishes for ready use of the Bakers/Fosters.
- Accurately counted the till at the end of each shift and returned cash tray for the next day.
Barista
B. Delight Corp
San Jose, CA
08.2018 - 08.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Quickly picked up the flow of how to work each station and maintained them efficiently.
- Maintained calm demeanor during high-demanding periods and special events; morning rushes.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained to manage inventory, handle deliveries with invoices and monitoring waste.
- Managed up to 5 team members and handled schedules, training and conflict resolution during several shifts.
- Balanced the till at the end of each shift with 100% accuracy.
Assistant Gardener
Wilcox High School
Santa Clara, CA
03.2018 - 04.2019
- Cleared pathways of overgrowth, weeding and debris to reduce hazards.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Determined causes of lawn and garden issues and recommended solutions.
- Monitored food and water intake for livestock and cleaned their pens/coop.
- Worked with supervisor to determine ranch needs.
- Learned and determined which crops need to grow during each seasons.
- Harvested fruits and vegetables by hand.
Education
High School Diploma -
Adrian C. Wilcox High School, Wilcox High School
Santa Clara, CA06.2018
Some College (No Degree) - Studio Arts
San Jose City College
San Jose, CASkills
- Flooring upkeep
- Lifts 50 pounds
- Menu memorization
- Table setting arrangements
- Customer service
- In-store display management
- Attention to Detail
- Organizing and Categorizing
- Time Management
- Technical Writing
- Critical Thinking
- Training Background
- POS Systems
- Speedy and Efficient
Additional Information
- Objectives ㅡ , Awards “Certificate of Achievement” in Sculpture, 2017. Received an “Award of Merit- Visual and Performing Arts” and a placard, 2018.
Timeline
GSR/Front of House Team Member, Froster, Dish/Utility Worker
Nothing Bundt Cakes
08.2021 - 06.2023
Barista Trainer
Starbucks, Barista
04.2021 - Current
Barista
B. Delight Corp
08.2018 - 08.2021
Assistant Gardener
Wilcox High School
03.2018 - 04.2019
High School Diploma -
Adrian C. Wilcox High School, Wilcox High School
Some College (No Degree) - Studio Arts
San Jose City College