Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Loden

Cresco

Summary

Dynamic professional with extensive experience in customer service and cash handling at Fareway Grocery. Proven track record of enhancing client satisfaction through personalized service and effective problem resolution. Skilled in POS system operations and staff training, fostering a dependable and ethical work environment that drives business success.

Overview

6
6
years of professional experience

Work History

Cashier

Fareway Grocery
02.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases and locate items
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Worked in the office at end of night to close drawers and prepare deposit, balancing accounts, and took deposit to bank when needed.

Co-Owner/Operator Manager

Sweet Southern Kettle Corn
07.2019 - Current
  • Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
  • Fostered a positive work environment by encouraging open communication channels among employees while maintaining high ethical standards.
  • Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
  • Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
  • Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
  • Managed daily business operations, resulting in smooth workflow and enhanced productivity.
  • Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree -

BYU-I Pathway
Rexburg, ID
06-2028

High School Diploma -

Jonesboro High School
Jonesboro, GA
05-1996

Skills

  • Customer service
  • Customer assistance
  • Dependable and ethical conduct
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality
  • Cash drawer balancing
  • POS system operations
  • Staff training
  • Attention to detail

Timeline

Cashier

Fareway Grocery
02.2022 - Current

Co-Owner/Operator Manager

Sweet Southern Kettle Corn
07.2019 - Current

No Degree -

BYU-I Pathway

High School Diploma -

Jonesboro High School

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