Michael A. Lopez

Developed branding and innovation recommendations for the Versalie brand in the Kenvue portfolio (formerly Johnson & Johnson Consumer Healthcare); presented recommendations to the Future of Self Care Leadership Team, selected as a winning team to present to Kenvue leadership

Conducted extensive research over a 12-week period, dedicating 80 hours to explore South Korean beauty practices and extract key market insights relevant to the fragrance industry; interviewed South Korean women to gather detailed qualitative data on fragrance preferences in perfumes, beauty and home products; presented research project and recommendations to MANE leadership

Met biweekly with senior management to develop recommendations for business operations, analyzing sales data and developing tools to forecast demand; illustrated company’s standard operating procedures at both retail and manufacturing levels via process flow diagrams; prepared executive summary and delivered to Doughnut Plant senior management

Directed all aspects of a top-tier wine program, including curation, service, inventory management, and staff training; ensured low COGS and boosted wine sales revenue by introducing popular, cost- effective offerings; redesigned the wine menu with a guest friendly, minimal concept, expanding the selection to include contemporary, natural and skin-contact wines; analyzed sales data to customize the wine program and offerings based on customer preferences; maintained relationships with over 20+ wine distributors

Excelled in competitive, 6-month apprenticeship program, eventually progressing to sommelier role; exceeded beverage sales goals through enlightened salesmanship, enhancing the guest experience and increasing dinner revenues; conducted by-the-glass training programs for front-of-house staff, instilling confidence in describing and selling beverage offerings

Spearheaded integration of Yelp Reservations, updating restaurant’s booking system to raise average party size, resulting in an uptick of restaurant cover counts and sales; directed social media campaign for “Munich on the East River,” creating original content to increase engagement across Facebook and Instagram accounts, contributing to 100% sale of tickets for all event dates

Served as a member of restaurant opening team and established structure for the front door operations during opening in October 2017

Orchestrated nightly seating of guests in dining room and lounge by strategically planning spread of reservations, maximizing restaurant cover counts; utilized data reports and guest feedback to prepare email reports and pre-service presentations, strengthening communication channel between front and back of house staff and management

Assisted in day to day operations, customer success, employee onboarding, and marketing functions at massage-on-demand tech company; provided long-term support for onboarding massage therapists across 6 new cities.

Assisted team of 8 in diverse operations, ranging from day-to-day office administration to project management at Office of the Comptroller of the Currency's Northeast District office and offices throughout Northeast US