Michaela Marler
Tempe,Arizona
Summary
Dynamic and adaptive professional with a proven track record of enhancing customer satisfaction and team efficiency, notably at The Human Bean. Excelled in roles requiring exceptional customer service, achieving significant improvements in business performance and employee development. Skilled in database management and conflict resolution, demonstrating a professional demeanor and collaborative spirit.
Overview
7
7
years of professional experience
Work History
Barista
Compass Group, Eurest
03.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Manager
The Human Bean
06.2022 - 11.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Administrative Assistant
TJ Gardner Center LLC
01.2024 - 02.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Department Manager
Hobby Lobby
08.2018 - 03.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Kindergarten Teacher
Renaissance Church
03.2018 - 01.2019
- Built positive relationships with students and families for safe, trusted learning support.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Promoted learning through play with engaging activities, games and lessons.
- Delivered lesson plans, implemented curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Recognized children's physical, emotional and social needs for personalized support.
- Reported to parents and administration about student progress.
Education
No Degree - General Studies
Richland Community College
Decatur, ILNo Degree - English Language And Literature
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2026
Certification of Completion - Biblical Theology
Cross Style School of Practical Ministry
Lebanon, TN05.2017
High School Diploma -
Homeschool
Decatur, IL05.2015
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Exceptional customer service
- Adaptive and creative
- Professional Demeanor
- Schedule Preparation
- Flexibility
Timeline
Barista
Compass Group, Eurest
03.2024 - Current
Administrative Assistant
TJ Gardner Center LLC
01.2024 - 02.2024
Manager
The Human Bean
06.2022 - 11.2024
Department Manager
Hobby Lobby
08.2018 - 03.2022
Kindergarten Teacher
Renaissance Church
03.2018 - 01.2019
No Degree - General Studies
Richland Community College
No Degree - English Language And Literature
Maricopa Community Colleges - Rio Salado Community College
Certification of Completion - Biblical Theology
Cross Style School of Practical Ministry
High School Diploma -
Homeschool